Patient Relations Specialist in at DataDeletionTarget

Surgical Notes is hiring for a Patient Relations Specialist to assist patients and Accounts Receivable. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.

Reports to: Manager, RCM Projects

Responsibilities:

• Maintain a healthy patient A/R
• Ensure all statements, calls, refunds and collection agency referrals are current
• Maintain detailed status logs
• Communicate effectively with clients and follow-up professionally, when needed
• Answer all incoming and complete all outgoing patient calls
• Follow-up with patients if their claim is pending a questionnaire, accident info or COB
• Send all patient statements
• Meet specific metrics defined by SNBilling
• Other responsibilities as assigned

Role Information:

• Full-Time
• Hourly
• Non-Exempt
• Eligible for Benefits

Job Requirements:

• 3+ years of ASC/Hospital Experience
• Experience with the Revenue Management Cycle
• Knowledge of payer contracts and Explanation of Benefits
• Ability to communicate effectively with leaders and patients
• Understanding of HIPAA regulations
• Strong verbal and written skills
• Great attention to detail
• Excellent communication skills
• Strong organizational skills
• Effective time management abilities
• A positive, open and friendly attitude to colleagues and clients
• Superior customer service and professionalism

Physical Demands:

• Sitting and typing for an extended period of time
• Reading from a computer screen for an extended period of time
• Speaking and listening on a telephone
• COVID-19 vaccination required

Key Competencies:

• Communication
• Customer Service
• Attention to Detail
• Productivity
• Organization

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