Rise Well Suites - Front Desk (GSA) 1 in Pleasanton, Texas at Sandpiper Property Mgt

About Company:

Join one of the fastest-growing companies in the extended stay market where every team member is greeted with a warm WELCOME and truly appreciated for their hard work. At SH, you'll be part of a vibrant team and culture, driven by a commitment to excellence and a passion for service.

We believe in rewarding our associates for their hard work and dedication. When you join the Sandpiper Hospitality family, you'll enjoy a great mix of benefits and recognition:

• Paid Time Off (PTO): You work hard, and we want you to rest! Enjoy paid vacation days and a generous number of paid holidays.

• Comprehensive Healthcare: Choose the best option for your lifestyle, as SH covers a generous portion of the cost. We even offer limited medical coverage for Part-Time associates.

• Room Discounts: Planning a getaway? Enjoy associate room discounts for time away with friends and family in cities where the market allows.

• Brand Training: Get set up for success with brand training for each of our brands. Come join the team and grow your skills!

• Incentives & Rewards: Work hard, and get paid with incentives! Our associates are generously rewarded for their hard work and contributions through a variety of programs.

• Rewardian Recognition: We recognize outstanding service and tenure! Earn points for going the extra mile with guests and for celebrating milestones with the company.

• People Strategy Surprises: Every year, we reinforce our culture and Core Values with annual surprise packages for our team members.

Our Core Values aren't just words—they're the foundation of our culture and set us apart in the market. They guide us every day in how we work and interact:

• We Are All In – TEAM: Our all-in spirit is about camaraderie, inclusiveness, and diversity. We leverage our collective experience and creativity because we know we benefit from teamwork.

• We Are Inspired – Service: We are inspired daily to provide unparalleled service and care to all our customers and stakeholders.

• We Do The Right Thing – Integrity: Thoughtfully conducting our business and being mindful of our impact on associates, guests, community, and owners/investors is at the core of every decision we make.

• We Grow By Giving – Enrichment: We enable personal and professional growth by focusing on our ability to enrich the lives of others.

• We Play To Win – Results: We are relentless in our commitment to achieving excellent performance and driving to be the very best at what we do in an inspiring environment.

About the Role:

The Front Desk Guest Service Agent (GSA) at Rise Well Suites plays a pivotal role in delivering exceptional hospitality experiences to all guests. This position is responsible for managing the front desk operations, ensuring smooth check-in and check-out processes, and addressing guest inquiries with professionalism and efficiency. The GSA acts as the first point of contact, representing the hotel’s brand and values while fostering a welcoming and comfortable environment. Success in this role directly contributes to guest satisfaction, repeat business, and positive reviews, which are critical to the hotel's reputation and growth. The role requires a balance of interpersonal skills, attention to detail, and the ability to multitask in a fast-paced environment to meet the dynamic needs of guests and hotel operations.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or a related field.
• Basic computer skills and familiarity with property management systems or reservation software.
• Strong communication skills in English, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience working in a hotel front desk or guest services position.
• Proficiency in a second language to assist a diverse guest population.
• Knowledge of local area attractions and transportation options.
• Certification in hospitality or customer service training programs.
• Familiarity with point-of-sale systems and cash handling procedures.

Responsibilities:

• Greet and welcome guests promptly and courteously upon arrival, providing a warm and professional first impression.
• Manage guest check-in and check-out procedures efficiently using the hotel’s property management system.
• Handle guest requests, questions, and complaints with empathy and resolve issues promptly to ensure guest satisfaction.
• Maintain accurate records of room availability, reservations, and guest accounts, coordinating with housekeeping and maintenance as needed.
• Process payments, issue receipts, and ensure compliance with hotel policies and procedures regarding billing and security.
• Provide information about hotel services, local attractions, and transportation options to enhance the guest experience.
• Collaborate with other hotel departments to ensure seamless service delivery and support overall hotel operations.

Skills:

The required skills such as effective communication and computer literacy are essential for interacting with guests and managing reservations accurately. Strong interpersonal skills enable the GSA to handle guest concerns with empathy and professionalism, fostering positive relationships. Organizational skills are used daily to maintain accurate records and coordinate with other departments to ensure smooth operations. Preferred skills like multilingual abilities and knowledge of local attractions enhance the guest experience by providing personalized service and helpful recommendations. Additionally, proficiency with property management and point-of-sale systems streamlines check-in/check-out processes and financial transactions, contributing to operational efficiency.