Cashier Customer Service Associate in Mattapan, Massachusetts at The Norfolk Companies

Norfolk Hardware & Home Center continues to grow as more customers turn to us for quality products and dependable service for their home improvement. As a proud family-owned business, we are committed to delivering an exceptional customer experience and are looking for motivated individuals to grow with our team.

The Cashier Customer Service Associate plays a key role in creating a welcoming and helpful experience for every customer. We’re seeking someone who is friendly, dependable, and passionate about providing excellent service in a fast-paced retail environment.

Join Norfolk Companies and be part of a team that values collaboration, professional growth, and long-term career opportunities.

To thrive in this role, you’ll bring energy, reliability, and a strong customer-first mindset every day. We’re looking for someone who enjoys helping people, works well in a fast-paced environment, and takes pride in creating a positive shopping experience.

• Efficiency & Accuracy – Process customer purchases quickly and accurately while handling cash, checks, and credit card transactions with confidence.
• Customer Focus – Greet customers warmly, answer questions, assist with product inquiries, and provide support both in-store and over the phone.
• Teamwork – Collaborate with fellow team members to keep operations running smoothly and support one another during busy periods.
• Organization & Attention to Detail – Maintain a clean, stocked, and organized checkout area while helping ensure store accuracy and loss prevention.
• Dependability – Show up on time, ready to contribute, and maintain a professional, positive attitude throughout the day.
• Positive Energy – Represent Norfolk with friendliness, professionalism, and a commitment to exceptional service.

• Strong communication and customer service skills
• Comfortable working independently and as part of a team
• Basic computer and math skills
• Ability to assist customers with product-related questions
• 1+ year of cashier or customer service experience preferred
• Hardware or home improvement retail experience is a plus

• Ability to stand and move throughout the store for extended periods
• Comfortable using computers and register systems
• Occasionally lift or move up to 25 lbs.
• Professional appearance and demeanor

We offer competitive benefits, 401(k) with company match, paid time off, and opportunities for long-term growth within a respected family-owned company.

PM19