Intake Coordinator, Personal Injury in Douglasville, Georgia at Talantage, LLC

Job Title: Intake Coordinator (Personal Injury)
Position Type: Direct Hire Placement

Only candidates with law firm experience will be considered.

Position Overview
We are seeking a sharp, driven, and client-focused Personal Injury Intake Coordinator to manage and convert inbound leads into retained clients. This role serves as the first impression of the firm and plays a critical role in revenue generation.

This is not a passive intake role—this is a sales-driven position responsible for guiding potential clients through the decision-making process with confidence, urgency, and professionalism.

The ideal candidate must be comfortable handling high call volume, building trust quickly, and closing high-value cases.

Key Responsibilities
Client Intake & Conversion
• Handle all incoming calls, web inquiries, and referrals with urgency
• Conduct initial case screenings (auto, trucking, rideshare, premises liability, wrongful death, etc.)
• Identify viable, high-value cases and escalate appropriately
• Clearly communicate the firm's value and secure signed retainers
• Follow up consistently and aggressively on all unconverted leads

Sales Performance
• Meet and exceed monthly conversion and retention goals
• Track lead sources, conversion rates, and pipeline activity
• Maintain a consistent follow-up cadence through calls, texts, and emails
• Overcome objections and guide clients toward confident decisions

Client Experience
• Deliver a high-touch, professional, and reassuring client experience
• Educate potential clients on the process without providing legal advice
• Ensure all client information is accurately captured and documented

Systems & Coordination
• Input and manage all leads within the CRM system (CasePeer or similar)
• Coordinate with attorneys and case managers during onboarding
• Ensure all required documents are obtained and properly uploaded
• Maintain organized and accurate records at all times

Qualifications
Required
• 2+ years of Georgia personal injury experience REQUIRED (legal intake or high-ticket sales preferred)
• Proven ability to close deals and meet performance targets
• Strong communication skills across phone, text, and email
• Ability to build trust quickly and confidently lead conversations
• Highly organized with strong attention to detail
• Ability to thrive in a fast-paced, high-pressure environment

Preferred
• Familiarity with CRM systems such as CasePeer or Filevine
• Understanding of personal injury case types and terminology

Key Traits for Success
• Confident communicator who can lead conversations effectively
• Results-driven with a strong sense of urgency
• Resilient and not discouraged by rejection
• Emotionally intelligent and able to connect with injured clients
• Detail-oriented without losing sight of the bigger picture

Compensation & Structure
• Base salary plus performance-based bonuses tied to signed cases
• Significant earning potential based on results

Why Join Us
• High-volume, high-value case environment
• Strong brand presence in the Atlanta market
• Direct impact on firm growth and revenue
• Clear expectations, accountability, and opportunity to excel

Talantage, LLC is an Equal Opportunity Employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, religion, gender, sexual orientation, age, disability, veteran status, or any other protected classification under applicable law.