Clinical Informatics Specialist at Hybrid – Hybrid

Change Management, Operational Support and Implementation

• Leads change management efforts (currently defined as work less than 100 hours of effort) for department level initiatives, new department work, new departmental workflows and new non-enterprise modules where the primary customer or stakeholder is the clinician and the EHR is the primary means to meet the project deliverables with assistance Informatics Leadership as needed
• Demonstrates understanding of how and why governance is used in work assignments
• With little to no supervision, engages with the governance structure as it pertains to assigned work
• Demonstrates understanding and adherence to change management processes
• Demonstrates understanding and adherence to ticket prioritization and approval process
• Leads user group efforts as assigned
• Partners with provider informaticists as appropriate
• Applies industry standard change, project management and ITIL principles
• Utilizes department/division change and project standards and methodology
• Creates customer communication for system enhancements and fixes in partnership with Epic Comms
• Independently creates project plans for routine changes and utilizes these plans to manage the work and meet deadlines
• Independently analyzes current state and maps future state
• Coordinates and develops training plans and user documentation for department level changes
• Supports go-live activities and mentors colleagues for knowledge transfer
• Assess risk and plans mitigation, and includes these in project plans
• Demonstrates a knowledge of the business processes, policy and operations of the departments supported by developing software and system configurations based on analysis of user requirements within time frames given; promotes enhancements or modifications to benefit user functions
• Demonstrates and applies knowledge of process and system design techniques by translating and documenting business requirements into technical designs for changes
• Completes all activities that analyze current state and completes current state process flow diagrams
• Identifies gaps and creates future state design recommendations for department level changes and ensures that gaps from current state are resolved; completes future state process flow diagrams
• Assists with hardware assessments as it pertains to clinical use
• Demonstrates knowledge related to hardware, software and technical components in the application of systems and software and implications of recommended solutions on operations
• Demonstrates ability to design solutions based on the integration of operations and technology
• Incorporates understanding of clinical business operations into the role of liaison between the clinical customer and ITG
• Creates tasks, work estimates and recommends assignment of resources to tasks associated with changes
• May support efficiency and/or Sprint efforts as needed for subject matter expertise

Project/Program Work

• Fully understands and demonstrates adherence to HCIT Project and Governance process
• Notifies ambulatory informatics leadership when work is identified as project work
• Completes informatics work as outlined in the above section as member of the project team for work that is greater than 100 hours of effort
• Participates in and compiles lessons learned at project conclusions; demonstrates increased knowledge and improved performance based on previous work

Other duties as assigned

Job Related Knowledge, Skills and Abilities (Competencies):

• Knowledge of gathering and translating business requirements into system specifications
• Knowledge of project management principles
• Knowledge of process and system design techniques
• Demonstrated organizational and analytical skills
• Demonstrated ability to gather, organize and present data
• Demonstrated attention to detail with a proven track record of highly accurate output
• Demonstrated problem and issue resolution skills
• Written and oral communication skills, including the ability to present and speak to small, medium and large sized groups
• Proven ability to multitask and accomplish tasks in a timely fashion to set priorities
• Demonstrated knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Established time management skills; ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach
• Problem Solving; identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

• Clinical licensure
• Existing vendor certifications or equivalent
• Multiple vendor certifications or equivalent
• Current CPHIMS or equivalent
• PMP or equivalent
• Clinical or administrative experience in the direct delivery of patient care or equivalent social services experience highly preferred
• Experience as an end user of HIT software or equivalent
• Professional certification in a health science (CMA, RRT, CRT, RT, PTA or discipline specific equivalent)
• Super user of HIT software
• Experience at other health centers preferred, either as clinical or administrative staff or as implementation staff
• Previous implementation employment with an HIT vendor
• Use of multiple HIT or equivalent systems
• Previous employment at OHSU or other academic health center
• Knowledge of LEAN principles