Scheduler at My City Transportation – Baltimore, Maryland

Job Description

The Scheduler will have the primary responsibility of performing computer and manual operations/calculations to create routes for Metro Access drivers to perform on day of service for all trips scheduled through the Call Center or automated scheduling system. This position is located at the Hyattsville Call Center - Division 108.

Responsibilities:

• Research and analyze scheduled trip requests using the Trapeze Scheduling software.

• Match trip requests to a route that will ensure timely pick-up from origin or arrival to destination.

• Analyze batched trip to ensure they are optimized to on the assigned route.

• Research and correct schedule violations breach of on-board violations, incorrect vehicle capacities, and trips that requested outside of the defined service area.

• Ensure that at the end of the scheduling process, OTP goals are reached and route schedules are adequate to allow for timely-performance.

Job Requirements

• High School Diploma or GED

• Minimum of 1 year experience using Trapeze in a scheduling environment.

• Excellent knowledge of the Washington Metropolitan area.

• Ability to work independently.

• Ability to multi-task and prioritize work assignments.

• Basic computer skills and ability operate Microsoft Office programming.

• Ability to communicate effectively and working coordination with other departments is critical.

• Current employees cannot have accumulated more than allowable number of attendance points to be considered eligible for transfer/promotion.

• Must be able to demonstrate ability to perform the essential functions of this position during the probationary period.