Mental Health Volunteer at United Counseling and Support Services – Upper Marlboro, Maryland

About Mettle Works

Mettle Works is a behavioral health program dedicated to empowering individuals to evolve from a partially functioning state to a more fully engaged and capable one. Our approach emphasizes not only gaining insight but also applying that insight to take meaningful steps toward enhancing relationships with family, friends, community, and in school or work environments.

Our overarching goal is to improve not just the life of the client, but also the quality of life for everyone in their circle of contact. By fostering personal growth and development, we aim to create a positive ripple effect that contributes to the betterment of society. At Mettle Works, we believe that supporting individuals ultimately strengthens communities and promotes overall well-being.

Position Summary:

Observe clinical and administrative operations at Mettle Works Behavioral Services while shadowing leadership across departments to gain exposure to workflow, patient movement, staff interactions, and overall program functioning. Volunteers will support authorized administrative and program-related tasks, including auditing, curriculum design, survey development, and organizational support, while gaining insight into services across OMHC, PHP-MH, PHP-SUD, PRP, and Supported Employment. Opportunities may include supervised observation or co-facilitation of groups and participation in approved external shadowing experiences (e.g., court settings). This role is strictly non-clinical; volunteers may not provide medical care, access patient records, or interfere with clinical activities and must follow all staff instructions and organizational policies.

Roles & Responsibilities

● Observe clinical and administrative operations, including workflow, patient movement, staff interactions, and overall clinic functioning.

● Shadow leadership across departments to gain exposure to behavioral health operations and program development.

● Assist with authorized administrative tasks, including auditing, curriculum design, survey creation, and organizational support.

● Support program-related activities, including organizing materials and assisting with follow-up tasks under clinical supervision.

● Observe and, when appropriate, co-facilitate PHP groups under direct staff supervision.

● Participate in approved shadowing opportunities in external settings, including court-based programs.

● Follow all instructions provided by clinic staff and leadership at all times.

● Refrain from engaging in hands-on care or administrative tasks unless explicitly authorized by clinic management.

● Maintain strict professional boundaries; volunteers may not provide medical care, access patient records, or interfere with clinical activities.