Customer Service Agent at Mobile Fleet Inc – Marion, South Carolina

Customer Service Agent

Rockland Custom Products is currently seeking a skilled and detail-oriented Customer service Representative to join our product design team. The Ideal candidate will work with our sales and production teams to resolve customer concerns and requirements. This role will be responsible for working with our teams to resolve customer issues, update customers with order and quote status’, and assist with technical questions related to our products. They will be responsible for responding to and forwarding incoming calls and emails from our customers and sales teams.

Duties:
• Answer inbound calls from customers to assist them with resolutions, updates, or forwarding to the proper team member.
• Monitor and reply to inbound customer service emails to resolve the needs of our customers.
• Assist sales with customer relation building.
• Work with production to inform customers of production schedules and estimates.
• Assist inside sales department with email and phone inquiries.
• Perform additional office management duties as needed.
.
Qualifications/Skills:
• 2 year customer service experience
• Strong communication and customer relation skills
• Proper phone and email etiquette
• Proficient time management, organization and scheduling skills
• Strong attention to detail
• Strong problem-solving skills and the ability to work independently as well as part of a team.
• Must be reliable and self-motivated

Benefits (including but not limited to)
• Medical insurance reimbursement program
• Dental Insurance
• Vision Insurance
• Supplemental Policies
• 401(k) matching
• Paid time off
• Flexible Spending Account
• Pay Range starting at $18/hour, dependent on experience and expertise

Schedule:
• Full time position

This is an active, hands-on role that requires:
Standing, walking, and sitting for extended periods of time.
The willingness to roll up your sleeves, get dirty, apply yourself and take pride in the work we are doing and the products we are building.