Admin CCR in Gilbert, Arizona at FIVE GUYS ROOFING, LLC

What You’ll Be Responsible For

• Lead Management & Call Handling

• Answer and distribute all incoming calls with courtesy and professionalism.

• Recognize this as a first impression opportunity—great communication and customer care are essential!

• Transfer calls to the appropriate administrative assistant or production coordinator.

• Prioritize the customer above all other tasks—whether you’re on a call or in between calls.

• Live Scheduling

• Schedule residential roofing appointments in real time.

• Use internal tools to coordinate with the production calendar and available team members.

• Online Leads & Response

• Respond promptly (within 5 minutes) to all online and text inquiries through company software.

• Be familiar with roofing terminology or be proactive in finding the answers customers need.

• Customer Reviews & Surveys

• Follow up with customers post-payment to request Google reviews and complete surveys via phone, text, or email.

• Monitor and help respond to public online reviews across platforms.

• Keep lead generation sites up-to-date with current photos, branding, and business info.

• Front Office Support

• Greet office visitors warmly and professionally.

• Manage lobby music and TV content.

• Assist with opening and closing the office as needed.

What We’re Looking For

• Outstanding customer service—whether in person, on the phone, or through digital platforms.

• Strong phone skills; comfortable speaking with customers for most of the day.

• Typing speed of 35–40 WPM or higher.

• Basic computer proficiency and willingness to learn new systems.

• Ability to follow both verbal and written instructions.

• Friendly, team-oriented attitude—bonus points if you love to laugh and bring positive energy to the workplace!

• Must be detail-oriented, results-driven, and proactive in solving problems.

• Willingness to pass a drug test and background check.