Utility Billing Account Representative at City of Auburn – Auburn, Washington

The City of Auburn Finance Department is looking for a Utility Billing Account Representative to join our team. This position performs basic accounting, clerical work, and customer service tasks. This position is a front facing position geared to provide the best utility billing customer service experience possible. In many respects, our staff are the face of the City, so it is imperative that excellent customer service and assistance is delivered as we are here to serve our community and residents with answers to their questions and concerns.

The City of Auburn is seeking a candidate who:

• Has excellent time management,
• Prioritizes workloads
• Has office experience in a fast paced environment

WORK SCHEDULE
The City's office hours are Monday - Friday, 8 a.m. to 5 p.m. with an hour for lunch.

OUR CITY
The City of Auburn is home to over 80,000 residents and encompasses over 29.8 square miles of land, two rivers, and is part of two counties - King and Pierce. The City operates as a Strong-Mayor form of Mayor-Council government, with a City Council of seven at-large members.

OUR FINANCE DEPARTMENT
The Finance Department consists of 25 employees total, with responsibilities ranging from operational accounting, budgeting, and utility billing. This position reports to the Utility Billing Supervisor and/or Manager.
In this role, you will:

• Explain special billing and service programs to customer (e.g., Winter Averaging, low-income utility assistance, and solid waste/recycling programs). May determine probability of eligibility based on specific written guidelines and refer customer to appropriate assistance agencies. Perform record maintenance on special billing programs/accounts, with guidance by supervisor.
• Update and maintain accurate account information in the customer information system by inputting changes, such as name and address changes, billing adjustments, and service disconnections.

• Performs cashiering duties for utility payments, miscellaneous AR, including police seizure funds; posts transactions and documents, including adjusting journal entries.

• Open and close accounts for customers of one or more City utilities; request, verify and/or change information for proper billing.

While these are just a few primary functions of this position, please Click Here to view the full job description.

WHY CHOOSE THE CITY OF AUBURN?

• Competitive salary
• Excellent medical, dental, and vision plans with employee premiums paid by the City
• Employer contributions to the State Retirement System pension plans
• 12 days of paid vacation per year
• 11 paid holidays per year
• 2 paid floating holidays of your choice per year
• VEBA (tax-free health savings account)
• Optional Flexible Spending benefit plan
• Deferred Compensation plan options
• Employee Wellness Program
• Employee Assistance Program
• And more!

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Team Auburn values diverse perspectives, life experiences, and welcomes applications from people who will help us consistently demonstrate the values of equity, respect, and partnership. The department encourages people of all backgrounds to apply, including Black, Indigenous, and people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. Individuals interested in joining our team must be committed to racial, social, and economic equality for ALL people in our community.

The City of Auburn is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

READY TO APPLY?
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, or would like to request accommodation or assistance in the application or assessment process, please contact the recruiter listed on this job announcement.

RECRUITMENT PROCESS
The City of Auburn is dedicated to building an inclusive, informed city, with opportunities for all. In alignment with that goal, the City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the initial screening of applications. For that reason, hiring managers will not be viewing any attachments to your application, including a cover letter or resume, during the initial screening.

Please make sure to submit a complete, detailed, and updated job application, and thoroughly answer the supplemental questions prior to the submission deadline! You must meet the minimum qualifications to move forward in the screening process.

Please note that if you are selected to move forward after an interview, a background check, driving abstract review, and reference check will be completed before an official job offer will be made.

COMMUNICATION FROM THE CITY OF AUBURN
We primarily communicate via e-mail during the recruitment process. E-mails from auburnwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

CONTACT INFORMATION
If you have any questions, please contact Chardae Gillespie, HR Coordinator, at cgillespie@auburnwa.gov.