Reception/Customer Service at Reach Gymnastics, Pakenham – Pakenham, Victoria

Do you love working with children, love to provide exceptional customer service and have flexible availability?

We are looking for an experienced customer service officer who is committed, motivated, reliable and organised.

Shifts initially are Mondays and Wednesdays 3.30pm-6.30pm, with additional hours available for the right person.

Knowledge of gymnastics an advantage.

KEY ROLE RESPONSIBILITIES

Culture & Leadership

· Actively participate and contribute to improvements in club business operations

· Actively promote the vision, values, principles and practices of the Club

Member Services

· Build positive relationships with members

· Ensure prompt response and/or referral of member enquiries

Financial Management

· Ensure invoices are accurate and distributed on time

· Ensure variations to member accounts are promptly processed in accordance with club protocols

· Ensure accounts are balanced/reconciled daily/weekly/monthly

· Provide accurate and timely financial data and reports as requested

· Ensure compliance with club financial management policies and practices

Administration

· Ensure prompt response and/or referral of reception enquiries

· Ensure prompt and timely administrative support to club programs and events

· Ensure waiting lists are up-to-date and that families received regular feedback

· Ensure diaries are up-to-date

· Ensure hard-copy filing systems and records management systems are up-to-date and securely stored

· Ensure confidential club and member records

· Ensure accurate and timely club communications

· Ensure uniform supplies are stocked in a timely manner

· Effectively manage lost property

Building & Property

· Ensure work area is clean, tidy and stocked of needed supplies

· Ensure club buildings are clean, tidy and stocked of needed supplies

· Ensure club property and equipment is secured

Canteen

· Ensure canteen is clean and tidy

· Ensure canteen is adequately stocked to meet catering requirements

· Ensure safe food handling and storage practices

· Ensure kitchen tools and equipment are used safely and within manufacturers guidelines

Systems

· Ensure Club databases are accurate and up to date

Safety

· Ensure safe workplace practice at all times

· Ensure injuries are promptly recorded and parents notified according to club, state, national and insurance protocols

Marketing & Public Relations

· Promptly and effectively assist with marketing and public relations activities and campaigns as requested

· Ensure promotional materials are disseminated on time

· Develop positive relationships with stakeholders

· Ensure accurate and updated media, sponsor, advertiser, and donor databases

· Ensure up-to-date permissions, copyrights, and reprint requests

· Ensure photographs of children and families are approved and recorded

· Ensure up-to-date website and social media communications

Event Management

· Promptly and effectively assist with Club events as requested

· Build positive relationships with club volunteers involved with events

· Ensure timely dissemination of Club communications

Other Duties

· Compliance with all Club policies, practices and protocols

Other duties as reasonably required

PERSONAL QUALITIES

· Self-motivated

· High level of accuracy

· Able to meet deadlines

· Able to work as part of a team

Friendly, customer service orientation

SKILLS AND KNOWLEDGE

· Demonstrates sound communication and interpersonal skills

· Good telephone manner

· Working knowledge of Microsoft based software including Word, Excel and the internet

· Experience with databases preferred

Experience processing financial accounts preferred

EXPERIENCE

Prior administration/customer service experience in a small/medium sized organisation preferred

QUALIFICATIONS

Required

· Current Working with Children Checks as applicable in Victoria

· Current Police Check (financial administration positions)

Desired

Certificate IV in Bookkeeping preferred (financial administration positions)