502 Retail Key Holder at Castle & Key Distillery – Louisville, Kentucky

SUMMARY:

This position is located in the Omni Hotel in downtown Louisville.

The Castle & Key Retail Key Holder is expected to exemplify everything the brand represents in terms of personal image, overall behavior, quality of execution, good taste and discretion. The Castle & Key brand pays homage to history while creating a modern and high quality product and experience for all Guests visiting the property. Through our staff and our products, Castle & Key will foster an image of luxury, thoughtfulness, approachability, ultimate hospitality and elegance.

The primary role of the Retail Key Holder is to ensure our guest satisfaction levels are the highest in the industry. The Retail Key Holder will serve as our product specialists with a focus on representation and sales of our premium products. This will include retail and leadership responsibilities such as checking out guests, merchandising, maintaining displays, promoting products, inventory duties, preparing cash deposits, and delegating everyday tasks.

EDUCATION AND EXPERIENCE:

• Entry Level Position

• At least 1 year of retail experience, preferably with a luxury or premium brand of any kind

• Strong communication skills and ability to deliver and take constructive feedback

• Collaborative approach to work

• Ability to operate register

• Evenings, weekend, holiday availability and flexible schedule required

WORK ENVIRONMENT:

• Extended periods of standing and walking

• Required to be “on-stage” for the majority of the shift

• Ability to push, pull, lift > 50lbs

• Direct communication with customers, team and management

• Communication with headset

• Ability to stand and maneuver around sales floor and stockroom

• Ability to fold merchandise; climb, reach, push/ pull, and clean

DETAIL OF RESPONSIBILITIES

Specific areas of responsibility include, but are not limited to:

• Greet and engage customers ensuring all guests feel welcome in our Boiler Room

• Promote all Castle & Key product and merchandise in the retail space

• Meet and maintain benchmark retail sales goals

• Performs various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.

• Communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

• Organize the store merchandise and back stock and ensure proper placement of product.

• Upsell the customer, when appropriate, on additional products

• Follow all policies and procedures related to loss prevention and shrinkage

• Assist in maintenance and merchandising to create a visually compelling environment.

• Implement and maintain systems to keep store functioning efficiently

• Keep up with local activation, restaurants, bars, and suggestions for things to do

• Execute opening and closing procedures for Retail operations

• Run data reports and communicate insights to leadership

• Demonstrates confidence and focus during periods of high volume or unexpected events to keep distillery experiences/events operating to standard