Wine Education & Sales Consultant at Terlato Wine Group – Napa, California

FLSA Status: Full-Time, Non-Exempt

Reports to: Sr. Retail & Hospitality Manager

Location: Chimney Rock Winery – Napa, CA

Position Summary:

Are you ready to join a great team who is passionate about our brand and be a part of creating a world class visitor experience? Chimney Rock Winery is looking for a Wine Educator who is responsible for providing guests of Chimney Rock Winery top of class hospitality and customer service. This position ensures each guest has a memorable and exceptional winery experience, where the focus is on sales, wine club sign ups, customer service, telling the brand story and wine education. This position will support all management initiatives set by the Sr. Retail & Hospitality Manager, Hospitality Manager and Wine Club Manager.

Performance Measures:

• Sales ability and awareness of sales goals
• Positive attitude and enthusiasm towards job, customers, and co-workers
• Wine & product knowledge, and ability to communicate effectively
• Ability to anticipate guest’s needs and provide exceptional service
• Ability to demonstrate productivity and initiative
• Dependability (timeliness) and attention to detail (ability to perform duties as -delegated by manager).

Essential Duties and Responsibilities:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Promote and sell Chimney Rock wines, the Wine Club and merchandise.
• Provide guests with a memorable and exceptional experience. This includes:

• Educating guests about Chimney Rock’s history, and describing wines and winemaking techniques
• Developing and cultivating ongoing relationships with guests and wine club members to encourage repeat visits, referrals and future sales
• Hosting an engaging tasting with exceptional customer service and hospitality as the foundation
• Setting up and conducting general and private tours and tastings for trade partners, VIPs or club members

• Assist with daily business functions, including opening and closing procedures, wine and non-wine inventory, and restocking.

• Handle cash and credit card transactions through the point of sale system.

Professional Qualifications:
• Proficient in CRM, Internet, Point of Sale
• Prior tasting room, event or other sales (hospitality focused) experience
• Self-starter, clear communicator, positive team player, multi-tasker
• Wine knowledgeable, and effective sales person
• Must be at least 21 years in age
• Ability to lift up to 50lb
• Ability to work weekends and holidays