Account Manager - Manufacturing at COFAN THERMAL – Irving, Texas

About US

Established in 1994, COFAN THERMAL provides advanced thermal solutions such as DC Fans, AC Fans, DC Blowers and Heat-sinks. We offer USA based engineering, fabrication and assembly services combined with our ability to transition volume production to our manufacturing locations in China, Taiwan, and Vietnam.

Job Summary

The Account Manager - Manufacturing is responsible for identifying and evaluating customer PO and managing the efficient supply chains of product supply not only in house manufacturing but also sub-contract manufacturing.

Job Responsibilities

• Effective written & oral communication skills with established interpersonal skills.
• Understand the manufacturing process in the mechanical parts.
• Receive the customer PO and manage the supply chain with the related suppliers.
• Contact customers for discussing the product lead time and quality control issue.
• Prepare the product quote for the new RFQ from the customer.
• Manage the rework project (RMA) interconnecting the customer and vendor.
• Update the open order schedules for tracking the customer open orders.
• Meet the customer periodically in order to make better relationship.
• Be the front-line problem solver to the customer product complains.
• Communicate with internal stakeholders in different teams in engineering, sales, accounting.
• The basic knowledge about the product drawings in CAD.
• Strong time management skills and deadline oriented.
• The common sense in the mathematics and statistics.
• Demonstrate the ability to handle multiple tasks, changing priorities.
• Experience in analyzing data and providing recommendations in customer sales data.
• Interface with the customer to understand customer's overall needs, objectives, and requirements to identify solutions and business opportunities.
• Maintain outstanding sales orders, update them with the delivery date and customer requirements.
• Follow up the technical/engineering issues with engineering team for drawing changes, defect issues, RMA follow up.
• Corporate with inventory team for keeping up hands on inventories, and inventory receipts.
• Forecast the product demand per customer for quarterly and yearly.

Job Skills & Qualifications

Required

• Bachelor’s degree
• 3 years’ experience in the account management

Preferred

• Local applicant in Dallas Texas (the office is in Irving)
• Work experience in the manufacturing company

Benefits

• Medical, Dental, Vision Insurance
• 401K retirement plan
• Paid Vacation.