Director of Social Services in Staten Island, New York at People s Path Inc

NOW HIRING: DIRECTOR OF SOCIAL SERVICES – SHELTER SERVICES
Organization: People’s Path Inc.
Job Title: Director of Social Services
Department: Social Services / Shelter Operations
Employment Type: Full-Time
Location: Brooklyn, NY
Reports To: Shelter Program Director
About People’s Path Inc.
People’s Path Inc. is seeking an experienced, organized, and dedicated Director of Social Services to oversee social service operations within our Brooklyn shelter program. Our organization is committed to supporting individuals and families experiencing homelessness through case management, housing assistance, advocacy, and access to community resources.
The ideal candidate will have strong leadership skills, knowledge of NYC shelter operations, and experience managing social service staff, program compliance, and client outcomes.
Position Summary
The Director of Social Services oversees case management and social service activities, supervises staff, monitors program performance, and ensures compliance with applicable agency policies and regulatory requirements. This position works closely with shelter leadership, housing staff, government agencies, and community partners to improve service delivery and support residents in achieving permanent housing and self-sufficiency.
Key Responsibilities
Program Management and Staff Supervision
• Oversee daily social service operations and ensure effective service delivery.
• Supervise caseworkers, housing specialists, and other assigned social service staff.
• Conduct staff meetings, case conferences, performance evaluations, and training.
• Establish performance expectations and monitor staff productivity and caseloads.
• Develop and implement procedures to improve program effectiveness.
Case Management and Client Services
• Ensure timely client assessments, individualized service plans, referrals, and follow-ups.
• Monitor resident progress toward housing stability and self-sufficiency.
• Coordinate services with housing staff, healthcare providers, and community organizations.
• Provide guidance on complex cases, crisis intervention, and client service barriers.
• Promote trauma-informed, client-centered, and culturally responsive services.
Documentation and Compliance
• Oversee accurate and timely documentation in CARES and other required systems.
• Be proficient in HOMES, CAPS, and CURRENT as applicable to program requirements.
• Ensure compliance with applicable NYC, state, and federal requirements and contractual obligations.
• Review case files, reports, and service plans for accuracy and completeness.
• Coordinate audits, inspections, quality assurance reviews, and corrective action plans.
• Prepare program reports and updates for shelter leadership and oversight agencies.
Collaboration and Program Improvement
• Coordinate with DHS, HRA, housing providers, and community partners as applicable.
• Monitor program outcomes, housing placement progress, and service delivery standards.
• Identify operational challenges and implement strategies for improvement.
• Maintain confidentiality, professional ethics, and organizational policies.
• Perform other related duties as assigned by leadership.
Required Qualifications
• Minimum of 5 years of experience; shelter or social services experience.
• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or a related field; a master’s degree is preferred.
• Minimum of five years of relevant experience in social services, homeless services, or shelter operations preferred.
• Supervisory or management experience in a social service setting.
• Knowledge of NYC shelter operations, case management, housing resources, and compliance requirements.
• Experience with CARES, HOMES, CAPS, and CURRENT, as applicable to program operations.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and meet reporting deadlines.
• Proficiency in Microsoft Office and electronic case management systems.
• Experience managing social services in a NYC homeless shelter.
• Familiarity with DHS CARES workflows, PASSPort, and compliance reporting.
• Experience with staff development, quality assurance, and program monitoring.
• Bilingual skills preferred.
Core Competencies
• Leadership and staff supervision.
• Program administration and compliance.
• Case management oversight.
• Crisis management and decision-making.
• Documentation accuracy and quality assurance.
• Communication and collaboration.
• Accountability and professional ethics.
People’s Path Inc. is an equal opportunity employer. Employment decisions are made in accordance with applicable federal, state, and local laws.
Join People’s Path Inc. and lead a team dedicated to strengthening lives, advancing housing stability, and helping individuals and families move toward a more secure future.