Customer Service Representative- Hardware in Jackson, Wisconsin at Custom Service Hardware LLC

Love working with customers? Have a knack for finding the right solution?

We are looking for a customer-focused, detail-oriented sales professional to join our Hardware Sales team! In this role, you'll work directly with customers to understand their needs, recommend the right hardware products, assist with custom orders, and build lasting business relationships. If you enjoy problem-solving, learning about products, and turning customer needs into sales opportunities, we'd love to hear from you!

• Develops maximum sales potential from assigned customers through effective customer service, product knowledge, and an understanding of the company's hardware products, services, and competitive offerings.
• Assists customers in identifying the appropriate hardware products and solutions based on their specific needs, applications, specifications, and project requirements.
• Provides product recommendations, answers technical and product-related questions, and assists customers with hardware selections, custom configurations, and special orders.
• Builds and maintains strong relationships with existing customers while identifying opportunities to increase sales and expand business through ongoing communication and an understanding of customer requirements.
• Contacts customers via telephone, email, or other correspondence as necessary to maintain customer relationships, generate sales, follow up on inquiries, and meet established sales goals.
• Prepares quotes, calculates pricing and discounts, and develops sales proposals based on customer specifications, product requirements, and company pricing guidelines.
• Processes customer orders accurately, including standard hardware orders, custom hardware requests, and special orders. Coordinates with internal departments and vendors as needed to ensure customer requirements are met.
• Maintains current knowledge of hardware products, product specifications, availability, industry trends, new products, and emerging technologies through ongoing product education and available resources.
• Utilizes company-generated leads and other sales opportunities to develop new customer relationships and expand the existing customer base. Follows up on all leads and inquiries promptly.
• Maintains accurate and organized customer records, quotes, order information, and correspondence to ensure an up-to-date customer database.
• Contacts customers to obtain missing information, clarify product specifications, or confirm order details to ensure accuracy and prevent processing delays.
• Monitors order status, traces and expedites delayed shipments, and communicates order updates to customers to ensure customer satisfaction.
• Works collaboratively with the Sales Manager and other internal departments to resolve customer concerns, address order issues, and provide effective customer solutions.
• Performs other related duties as assigned.

• Strong oral and written communication skills.
• Excellent customer service and relationship-building skills.
• Knowledge of hardware products, applications, and product specifications.
• Ability to help customers identify appropriate hardware solutions for specific needs and projects.
• Experience with custom hardware selections, product specifications, and special orders preferred.
• Strong problem-solving and decision-making abilities.
• Ability to communicate professionally and diplomatically when addressing customer questions or concerns.
• Computer literacy and keyboarding skills.
• Strong mathematical aptitude, including the ability to calculate pricing, discounts, and quotations.
• Excellent organizational, time management, and multitasking skills.
• Ability to manage customer orders and coordinate custom requests from initial inquiry through delivery.
• Attention to detail and accuracy in order processing and recordkeeping.
• Ability to work independently as well as collaboratively within a team.

• High School Diploma or equivalent required.
• Prior customer service and sales experience preferred.
• Experience selling hardware products and assisting customers with custom hardware orders preferred.
• Knowledge of hardware products, product selection, order processing, and special-order coordination is a plus.
• Experience using computer-based order entry, quoting, or customer relationship management systems preferred.