Service Delivery Coordinator in Augusta, Georgia at LiveOak Fiber

Be part of something new! LiveOak Fiber is growing in Augusta, and we're hiring now for an anticipated March 2027 start date as we build the team that will help launch and support our newest market.

We are excited to add this position to the #BestTeamInTelecom!

LiveOak Fiber is a fast-growing fiber broadband provider delivering high-speed, reliable internet to homes and businesses across the Emerald Coast of Florida and communities throughout Georgia, including the Golden Isles, Savannah, and Augusta. Our mission is to improve quality of life in our communities through technology.

Employees enjoy 100% company-paid medical, dental, and vision coverage for themselves and their dependents, bonus potential, career development opportunities, and the chance to make a meaningful impact in the communities we serve.

At LiveOak Fiber, we are proud to be a different kind of service provider that puts people at the center of everything we do. Your work directly contributes to bringing critical infrastructure and opportunity to local communities while helping us connect more people to the services they rely on every day. We invest in employee development, career progression, and leadership programs designed to help you grow and succeed. You'll work alongside exceptional teammates in a collaborative, values-driven culture that combines experienced industry leaders with passionate local talent and supports growth, recognition, and connection.

Position Overview & Purpose

The Service Delivery Coordinator is responsible for focusing on the activities of our highly motivated field service technicians. Provide key support and direction of all scheduled work orders to the field to increase efficiency and meet work order fulfillment. Assign work to field service technicians and provide system-wide communications to associates to ensure that customer requests are resolved in an on-time fashion.

Essential Duties & Responsibilities

• Prioritizes and dispatches service and installation requests. Reschedules and/or assigns jobs to technicians.
• Monitors daily progress of Technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the Technicians throughout the day.
• Inputs data into various databases used for tracking and reporting. When necessary, records completion codes to provide accurate service history.
• Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management tool. Organizes daily workload by managing the day’s route, assignments and reassigning work as required.
• Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate management tool. Processes paperwork to issue credits for late appointments as needed
• Other duties and responsibilities as assigned.

Knowledge, Skills & Abilities

• Effectively communicates with field personnel regarding any customer-impacting concerns, minimizing the need for future contacts.
• Provides appointment management, i.e., running late calls to technician, providing estimated time of arrivals, and reschedules with customer (including not home and go backs.)
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Ability to prepare reports and business correspondence.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow Ability to work independently and as a member of various teams.

Basic Qualifications & Competencies

• Minimum one-year certificate from college or technical school, 3 to 5 years related experience or equivalent combination of education and experience.
• Proficient in Microsoft Word, Outlook, and Excel
• Must be able to provide proof of eligibility to work in the U.S.

Physical Demands & Working Environment

• Walking- up to 40%
• Standing- up to 40%
• Reaching- up to 10%
• Lifting and/or bending- up to 10%
• Work environment- indoors and outdoors
• Able to lift up 45 pounds
• Travel: 10%