Stadium Account Manager (Bilingual Spanish) in Cleveland, Ohio at Hospitality Staffing Solutions Group Llc HSS

HSS Hospitality Staffing Solutions is recognized as the nation’s leading hospitality staffing company, serving more than 900 properties and venues nationwide. Our commitment to quality has earned HSS the trust and respect of leading hospitality, entertainment, and event organizations.

HSS is currently seeking a Stadium Account Manager to oversee staffing operations and client service for a high-volume stadium and event venue. This position is ideal for a hands-on staffing professional who thrives in a fast-paced environment and can successfully lead large teams through sporting events, concerts, and special events.

The Stadium Account Manager serves as the primary point of contact between HSS and the client while overseeing daily and event-based staffing operations. This position is responsible for workforce planning, employee coordination, client satisfaction, payroll support, service quality, and account growth.

The Stadium Account Manager works closely with the client, recruiting team, and field employees to ensure every event is properly staffed and prepared. Success in this role requires strong leadership, exceptional organization, quick decision-making, and the flexibility to work a schedule driven by the venue’s event calendar.

• Serve as the primary HSS contact for stadium and venue leadership.

• Build strong client relationships through regular communication, on-site presence, and dependable service.

• Participate in event-planning, operations, and post-event meetings as required.

• Understand client expectations, service standards, and staffing requirements for each event.

• Address client questions, concerns, and service issues quickly and professionally.

• Identify opportunities to expand services and strengthen the client partnership.

• Review the venue’s event calendar and develop staffing plans for sporting events, concerts, and special events.

• Coordinate staffing levels, positions, schedules, reporting times, and employee assignments.

• Partner with recruiters to maintain a reliable pool of trained and event-ready employees.

• Confirm employee attendance and communicate event instructions, dress codes, parking, entrances, and reporting locations.

• Monitor call-offs, late arrivals, and last-minute staffing changes and arrange replacements as needed.

• Help coordinate large-volume staffing for food and beverage, concessions, suites, housekeeping, janitorial, event setup, and other venue departments.

• Adjust staffing plans based on attendance projections, client needs, and event changes.

• Maintain a visible HSS presence before, during, and after scheduled events.

• Coordinate employee check-in, deployment, breaks, timekeeping, and check-out.

• Ensure employees arrive prepared, in proper uniform, and ready to meet client expectations.

• Provide employees with event-specific instructions and confirm that assignments are understood.

• Monitor employee performance, attendance, conduct, and service quality throughout each event.

• Respond quickly to staffing gaps, operational issues, and changing client priorities.

• Coordinate post-event cleaning and overnight assignments when required.

• Lead, coach, and support field employees assigned to the stadium account.

• Communicate performance expectations, workplace policies, and venue requirements.

• Recognize strong performance and address attendance, conduct, or performance concerns.

• Investigate employee issues and partner with Human Resources or management when necessary.

• Support employee retention through consistent communication, engagement, and recognition.

• Maintain a professional, respectful, and safety-focused work environment.

• Review employee timekeeping records for accuracy and completeness.

• Obtain required client approvals and submit payroll information within established deadlines.

• Help resolve missing punches, time discrepancies, and payroll questions.

• Maintain accurate employee schedules, attendance records, event rosters, and client documentation.

• Prepare staffing, attendance, payroll, and performance reports as requested.

• Ensure information is accurately documented in HSS systems.

• Ensure employees follow HSS policies, client procedures, safety standards, and venue rules.

• Communicate emergency procedures, restricted-area requirements, and event-specific safety expectations.

• Report workplace incidents, injuries, or safety concerns immediately.

• Participate in incident investigations and corrective-action planning when required.

• Monitor service quality and implement improvements based on client feedback and event results.

• Ensure compliance with applicable employment, wage-and-hour, and workplace-safety requirements.

• Two or more years of experience in staffing, hospitality, venue operations, event management, workforce coordination, or account management preferred.

• Experience coordinating high-volume or event-based staffing strongly preferred.

• Previous experience in a stadium, arena, convention center, entertainment venue, hotel, food and beverage operation, or high-volume staffing environment is a plus.

• Demonstrated ability to manage client relationships and resolve service issues.

• Experience leading and coordinating large groups of employees.

• Strong scheduling, organizational, and workforce-planning skills.

• Ability to remain calm and make effective decisions in a fast-paced environment.

• Excellent communication, leadership, and problem-solving skills.

• Strong attention to detail and ability to manage multiple priorities.

• Experience with scheduling, timekeeping, payroll, or applicant-tracking systems preferred.

• Proficiency with Microsoft Outlook, Word, Excel, and related business systems.

• Bilingual English and Spanish skills are preferred.

• Reliable transportation and the ability to travel to the assigned venue as required.

• Must have flexible availability to work a variety of shifts based on the event schedule and client staffing requirements.

• Shifts may begin as early as 5:00 a.m. or include overnight assignments beginning as late as 11:00 p.m. and continuing throughout the night.

• Availability is required for a combination of weekdays, evenings, weekends, and holidays.

• Schedules will vary depending on sporting events, concerts, special events, and post-event cleaning requirements.

• Must be willing and able to work nontraditional hours, including early mornings, late nights, and overnight shifts.

• Additional hours may be required before or after major events to support employee check-in, deployment, timekeeping, and post-event operations.

• Work is performed in stadium, office, concourse, food-service, and event environments.

• Regular walking and standing for extended periods may be required.

• Must be able to move throughout a large venue, including stairs, ramps, concourses, and back-of-house areas.

• Work may occur indoors or outdoors and in varying weather conditions.

• Ability to use a computer, mobile phone, radio, and other business equipment.

• Ability to read electronic and printed schedules, reports, and event documents.

• Must be able to lift or move up to [insert requirement] pounds when necessary.

• Must be at least 18 years of age.

• Must be legally authorized to work in the United States without restriction.

• Must possess a valid driver’s license and reliable transportation when required.

The pay range for this position is $56,000 to $62,000 annually.

This range represents the minimum and maximum compensation Hospitality Staffing Solutions reasonably and in good faith believes it will pay for this position at the time of posting. Final compensation may be based on experience, qualifications, location, and other job-related considerations.

This position may also be eligible for:

• Performance-based incentives or discretionary bonuses

• Reimbursement of approved business-related expenses

Hospitality Staffing Solutions offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance

• Short-term disability coverage

• Company-paid life and long-term disability insurance

• Supplemental life insurance

• Flexible Spending Account and Health Savings Account options

• 401(k) plan with company match

• 15 days of paid time off during the first year of employment

• Seven paid holidays

Qualified candidates may apply by visiting www.hssstaffing.com/careers. Applications will be accepted until the position is filled.

If you are a hands-on staffing leader who enjoys the energy of live events and can successfully coordinate people, clients, and operations in a fast-moving environment, we invite you to apply.

HSS is an Equal Opportunity Employer. It is our policy not to discriminate against any employee or applicant based on race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by applicable federal, state, or local law.

This job description is not intended to contain a comprehensive list of all duties, responsibilities, or qualifications required. Duties and responsibilities may change at any time, with or without notice.