Bodyshop Estimator -Toyota of Montgomery Collision Center in Montgomery, Alabama at Toyota of Montgomery Collision Center

The Estimator delivers exceptional customer service while accurately assessing vehicle damage and managing estimates, supplements, insurance adjusters, and the repair process from start to finish. Through their work, the Estimator influences both the volume and value of Bodyshop business and plays a key role in ensuring customer satisfaction. The Estimator serves as the Bodyshop's primary point of contact for customer relations, sales, and service.

• Work directly with the Bodyshop Advisor and insurance adjusters to identify and document vehicle damage using Bodyshop-approved forms.
• Review the nature of the damage with insurance adjusters and set clear customer expectations for the repairs to be completed.
• Listen carefully to customer concerns, interpret them accurately, and confirm the repair steps required.
• Test-drive vehicles as needed to verify the customer's concern.
• Inspect vehicles for non-collision-related bodywork, advise the customer of any additional damage, provide an estimate, and promote additional services where appropriate.
• Prepare accurate estimates of labor and parts. If a cost cannot be determined immediately, leave the estimate open and contact the customer later for approval.
• Identify on the Repair Estimate any repairs requiring special handling, such as repeat repairs, rush jobs, or customers waiting.
• Record exact repair instructions on the Repair Estimate, including a note of the primary reason the customer brought the vehicle in. All corrections must be legible.

• Obtain customer and vehicle information, confirm the method of payment, and secure the customer's signature on the Repair Order.
• Obtain the customer's agreement on the repair plan, cost estimate, and approximate completion time before work begins. Under-promise and over-deliver.
• Review insurance company estimates in detail with the customer, when applicable.
• Explain any additional work, including added cost and time, to the customer. Document it properly on the customer's file, with the insurance company when applicable, and in the management system.
• Agree on a time with the customer for status updates, and keep the customer informed of repair progress and the status of insurance adjustments and supplements.
• Contact the customer by telephone about any changes to the estimate or promised completion time, and record those changes on the Repair Order in the approved manner.
• Answer telephone inquiries about work in process and appointments, and return messages promptly.

• Schedule vehicle repairs as necessary and ensure all Repair Orders are accounted for.
• Follow up on the progress of each Repair Order throughout the day.
• Keep the Bodyshop Manager, fellow Estimators, and the Production Leader informed of any problems or potential problems involving repairs, customers, or equipment.
• Take responsibility for quality control to ensure work is completed as requested and to reduce comebacks. Confirm the vehicle is clean before customer pickup.
• Stay current on technical and performance information for all vehicles repaired by the Bodyshop.

• Review completed repairs, insurance payments, supplements, and final payment arrangements with the customer by phone before pickup.
• Receive or verify payment in full before delivering the vehicle.
• Deliver vehicles to customers, answer questions, and explain all charges and insurance coverage.
• Confirm that all of the customer's needs were met and ask whether anything else can be done.
• Close Repair Orders in a timely and efficient manner in all appropriate systems.

• Refer leads and prospects for vehicle sales to the new and pre-owned car departments.
• Understand and comply with all federal, state, and local regulations.
• Attend meetings and training as recommended by management.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the Bodyshop, the dealership, its employees, or its customers.

• High school diploma or equivalent.
• Minimum of five years of experience in an auto body repair facility.

• Excellent verbal and written communication skills.
• Proficiency with the Bodyshop's computer systems or Mitchell estimating software.
• Ability to work with the public, sometimes assisting several customers at once.
• Ability to collaborate effectively with other Bodyshop personnel.

• Valid in-state driver's license with an acceptable, safe driving record and safe driving habits, as the position involves driving customer vehicles.
• Must be insurable.

• Team player with impeccable honesty and integrity.
• Maintains a high level of professional personal appearance and conduct.