Front Desk & Patient Care Coordinator (San Marcos) in San Marcos, California at BFF Health & Wellness

# BFF Health & Wellness
**Premium wellness, made accessible, by people who treat you like a best friend.**
San Marcos | Temecula · mybffhealth.com

## NOW HIRING: Front Desk & Patient Care Coordinator (San Marcos)

### Who We Are
BFF means Best Friends. BFF Health & Wellness is a membership-based wellness clinic in Southern California that makes premium wellness something everyday people can actually have. Most wellness places charge you to get in the door and then charge again for the care. We don't. Our members' monthly membership comes back to them as treatment. It also comes with provider oversight, a monthly body composition scan, and member pricing on everything we offer.

Members come to us because they want to. They stay because we treat them like family. Our San Marcos clinic serves North County San Diego with a close-knit, growing team. It's a place to grow *with* the location, not just work at it.

### The Role
You are the first face a member sees and the last one they remember. At BFF the front desk isn't a waiting room. It's where the best-friend feeling starts. You'll greet people by name, ask how they're feeling before anything else, make the membership easy to understand, and make sure every member leaves with their next visit booked.

At BFF, the front desk is everyone's job, and this is the seat that leads it. It's a coveted role on our team, and we hire for it carefully. In San Marcos you'll work side by side with a small team where everyone pitches in.

**To be clear:** this is a front-of-house role, full stop. It doesn't include treatment or clinical work, and it isn't a stepping stone into one. If you hold a clinical or esthetics license, ask yourself honestly: *if this role never included any treatment work, ever, would I still want it?* If the answer is yes, we'd love to meet you.

### What You'll Do
- Welcome every member and guest warmly, by name, and run a smooth check-in and check-out
- Explain the BFF membership simply and confidently, including how the membership comes back as treatment every month
- Book, confirm, and reschedule appointments, and book the next visit before the member stands up
- Handle phones, texts, and messages, and follow up with new inquiries and members who have gone quiet
- Process payments, memberships, and member pricing accurately
- Coordinate with our nurses and provider so the day flows. Clinical questions always go to the clinical team
- Turn an upset moment into a loyal member: listen first, own it, fix it
- Keep the lobby and front of house looking like the premium experience we promise
- Take part in marketing photos, videos, social content, and community events

### Who Thrives Here
- **Hospitality is in your wiring.** You light up around people, and people feel better for having talked to you
- **You take correction well.** Find it, own it, fix it, move on
- **You're a self-starter.** You see what needs doing and you do it, without being asked twice
- **You work within a system.** We run on a written playbook with scripts, steps, and standards, and following it is the job
- **You're comfortable with remote support.** Our leadership team supports you in person and remotely
- **You stay calm when it's busy.** Phones ringing, lobby full, and you're still smiling

### Requirements
- Customer service or hospitality experience (front desk, restaurant, retail, hotel, med spa, and clinic backgrounds are all welcome)
- Comfortable with technology: scheduling software, payment systems, text and email
- Reliable, punctual, and professional in how you show up and present yourself
- Able to work at the San Marcos location and cover Temecula when needed
- Willing to take part in marketing content (photos, video, social media) and community outreach events

### Big Advantage
- **Bilingual English/Spanish.** Many of our members are more comfortable in Spanish, and welcoming someone in their own language is the BFF difference

### What We Offer
- Full training on our system, our membership, and every service we offer, so you can talk about any of it with confidence
- A team culture people are proud to be part of. The standard is high, and so is the trust
- Growth from within: people who own the front and lift the people around them move into expanded roles
- Employee wellness perks
- A chance to help build a company that's making wellness accessible to everyone

### How to Apply
Apply right here. After you apply, you'll get an email with a short online assessment. **Please complete it.** We review every application together with its assessment. Shortlisted candidates are invited to interview and spend a shadow day with our team.

*BFF Health & Wellness is an equal opportunity employer. We welcome applicants of all backgrounds.*