Director, Franchise Performance - Mexico in Mexico City at Subway

Director, Franchise Performance - Mexico

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About the Role:

TheDirector, Franchise Performance (Mexico) (DFP) is a senior field leader responsible for driving franchise performance, profitability, and brand standards across Subways Mexico market, as part of the Latin America & Caribbean (LAC) region. The DFP leads a team of Managers, Franchise Performance (MFPs) and is accountable for the overall health and growth of the franchise network across Mexico. The DFP sets the strategic direction for their team, translates company and LAC priorities into field execution plans, and serves as the primary escalation point for complex franchisee relationships and performance challenges.

The DFP is responsible for the overall Average Unit Volume (AUV) growth and franchisee health across the full Mexico portfolio. They build and maintain senior-level relationships with franchisees and multi-unit operators, championing a culture of accountability and continuous improvement. Working in close partnership with cross-functional LAC teams including Development, Real Estate, Finance, Legal, and HR, the DFP drives both operational excellence and strategic business growth through market expansion, ownership transitions, and portfolio optimization within Mexico.

The DFP develops, coaches, and retains a high-performing team of MFPs, building a strong talent pipeline for the organization. They represent Subway at industry events, franchisee forums, and leadership meetings, and serve as a key voice of the Mexico field for the broader LAC and global organization.

Responsibilities include but are not limited to:

Drive Performance:

• Two key measures of DFP effectiveness are the overall Average Unit Volume (AUV) growth across the Mexico portfolio and franchisee adoption of Business Assessment Tool (BAT) performance drivers. The DFP translates company and LAC strategy and KPIs into clear, actionable Mexico market plans and holds MFPs accountable for territory-level outcomes. Reviews Mexico performance dashboards, operating reports, and audit data; identifies trends and systemic issues; and partners with the MFP team and cross-functional partners to design and implement solutions.
• Leads quarterly and annual business planning for Mexico, setting performance targets in alignment with company and LAC goals. Monitors Mexico KPIs including AUV, traffic, average check, food safety compliance, and operational audit scores. Serves as the primary escalation point for complex or high-risk franchisee performance situations, including action planning for underperforming locations and franchisees.
• Partners with Finance to assess franchisee P&L health across Mexico, identifying systemic cost or profitability challenges and developing tailored improvement plans. Represents Mexico in LAC cross-functional leadership discussions related to performance strategy, new program rollouts, and brand standard updates.
• Conducts regular market visits across Mexico to assess territory conditions, validate MFP coaching and execution quality, and maintain direct franchisee engagement with senior-level operators and key accounts.

• Directly manages a team of Managers, Franchise Performance (MFPs) across Mexico. Responsible for hiring, onboarding, coaching, performance management, and retention of MFP talent. Creates a high-performance culture grounded in accountability, collaboration, and continuous development.
• Conducts regular one-on-ones, team meetings, and field ride-alongs with MFPs to provide direct coaching on franchisee relationship management, BAT execution, business consulting skills, and operational expertise. Delivers formal and informal performance feedback and development plans aligned to individual growth goals and company competency frameworks.
• Identifies and develops high-potential MFPs for advancement, building a robust succession pipeline for the Mexico Franchise Performance organization. Partners with HR on workforce planning, compensation reviews, and talent management initiatives for the Mexico team.
• Champions adoption of company tools, platforms, and training programs (including University of Subway, FranConnect, CRM, and BAT) across the MFP team, ensuring consistent capability and execution. Represents the Mexico Franchise Performance team in LAC and national leadership meetings, providing field perspective on team effectiveness and organizational needs.

Building Relationships:

• Serves as the senior-level relationship owner for multi-unit operators (MUOs), large-portfolio franchisees, and key accounts across Mexico. Builds strategic, trust-based partnerships with franchisees to drive engagement, brand alignment, and business performance. Represents Subway with credibility, authority, and a consultative approach at the executive franchisee level.
• Leads national and territory-level franchisee meetings, portfolio reviews, and forums, ensuring alignment on company strategy, priorities, and performance expectations. Escalates and resolves complex franchisee issues including operational disputes, legal compliance concerns, ownership challenges, and brand standard violations in partnership with the Dir, Operations and other appropriate internal teams.
• Fosters a collaborative Mexico field culture that promotes information sharing, best practice adoption, and franchisee community across the MFP teams collective portfolios. Coaches MFPs on relationship-building strategies tailored to franchisee performance levels and business needs.
• Represents Subway at industry conferences, franchise associations, and external events to strengthen brand presence, network with key stakeholders, and remain current on QSR and franchise industry trends across Mexico and the broader LAC market.

• Leads the Mexico development strategy in close partnership with the Field Development, Real Estate, Construction, and MUO Consolidation teams. Drives identification and execution of growth opportunities including new restaurant openings, remodels, ownership transfers, and multi-unit consolidations within Mexico.
• Evaluates franchisee growth potential across the Mexico portfolio, making recommendations to leadership on expansion candidates, consolidation opportunities, and ownership restructuring. Provides strategic guidance on portfolio optimization, ensuring the right operators are positioned in the right markets.
• Oversees ownership transition processes within Mexico, ensuring operational continuity, franchisee support, and brand standard compliance throughout transfer and onboarding periods. Reviews construction completion milestones and ensures alignment between the Development team and field readiness for new openings.
• Attends company and industry events and conferences to network with colleagues, identify growth opportunities, and remain informed about industry trends and competitive landscape.

Qualifications:

• Bachelor's Degree inBusiness, Operations Management, or related field required. MBA or Masters degree in a relevant discipline strongly preferred, or equivalent experience with 10+ years of progressive leadership in a franchise or multi-unit management environment.
• 8+ years of experience in Franchise Management or multi-unit field operations, with a demonstrated track record of driving business growth, profitability, and organizational performance.
• Prior experience as a Manager, Franchise Performance (or equivalent field operations role) strongly preferred.
• 5+ years of restaurant or QSR operations experience preferred.
• 3+ years of direct people management experience required, including hiring, coaching, developing, and performance managing exempt-level professionals. Experience managing geographically dispersed teams preferred.
• Strategic Leadership: Ability to translate company vision and strategy into clear Mexico market plans, drive alignment across a team of managers, and execute against ambitious performance goals.
• People Leadership: Proven ability to hire, develop, coach, and retain high-performing teams. Skilled in performance management, talent development, and building a culture of accountability and continuous growth.
• Achievement: Sets challenging goals for self and team and drives toward their completion, often exceeding expectations; excels at managing multiple priorities in a fast-paced environment.
• Initiative: Identifies opportunities to lead, innovate, and advance the business; displays willingness to take on new challenges, responsibilities, and drive change.
• Persistence: Sees complex, long-cycle initiatives through to completion despite frustrations and obstacles; models resilience for the team.
• Adaptability: Ability to lead a team through change and ambiguity; functions effectively and enables others to thrive in a dynamic work environment.
• Independence: Strong self-direction and ability to make sound decisions and lead the team without close supervision. Dependable with delivering results through others.
• Integrity: Exemplifies professional and ethical conduct; establishes a culture of trust and transparency with franchisees, the MFP team, and internal partners.
• Executive Presence: Possesses senior-level confidence and ability to clearly articulate strategy, influence franchisees and senior stakeholders, and represent Subway with authority.
• Analytical Thinking: Ability to synthesize complex Mexico market performance data, identify trends and systemic issues, and use sound judgment to develop strategic solutions. Strong financial acumen including P&L management.
• Industry Knowledge: Deep familiarity with franchise regulations, compliance requirements, QSR operations, and the competitive landscape.
• Technical Skills: Proficiency in Microsoft Office (strong Excel, PowerPoint & Smart Sheets), CRM software (FranConnect), and experience leveraging data and reporting tools to drive team performance and accountability.
• Communication Skills: Exceptional written and verbal communication skills; ability to present to senior leadership, large franchisee groups, and cross-functional teams with clarity and influence. Spanish fluency required; English proficiency preferred for coordination with LAC and global Headquarters.
• Interpersonal Skills: Strong executive relationship-building and networking skills; ability to navigate complex franchisee dynamics and lead through influence at all levels.
• Travel: Willingness to travel extensively within Mexico (40%60%) and flexibility with schedule to accommodate operational needs including evenings and weekends. Valid drivers license and clean driving record.
• Valid drivers license, clean driving record, and reliable transportation in the form of your own vehicle required.

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)

• 401k

• Competitive Bonus

• Mobility Allowance

• Tuition Reimbursement

• Company Holidays

• Employee Resource Groups

• Volunteering time

• Many More

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

Subway uses technologyassisted tools to support our recruitment process. These tools strictly help organize and sort applications based on jobrelated qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.

Job Details

• Pay Type: Salary

• Employment Indicator: Regular