Assistant Service Manager in Norcross, Georgia at 5 Points Electrical Company

NewJob Function: Customer Service
5 Points Electrical Company
Norcross, Georgia, 30093, United States
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Job Description

Job Responsibilities:

  • Support Service Department Manager in all service personnel including hiring, training, motivation, career development, reviews, and safety.
  • Assist with the development and improvement of internal processes and systems for seamless workflow within the service department.
  • Support Service Department Manager with weekly team meetings.
  • Ensure compliance with all local jurisdictions and NEC.
  • Support Service Department Manager with meetings with all stakeholders.
  • Work with dispatchers to determine work schedule and assignments.
  • Assist with establishing and tracking department budget.
  • Assist with ensuring that all equipment and tools are properly stocked
  • Work closely with Service Department Manager to implement sales strategies.
  • Assist with managing administrative and customer service functions
  • Analyze service productivity and recommend changes to improve customer service and profitability
  • Collaborate with senior management and the estimating team to support profitable project strategies
  • Assist in setting clear goals and expectations for Superintendents and field leadership
  • Support, coach, and provide administrative assistance to field teams
  • Help resolve customer concerns and project-related challenges
  • Oversee job closeout procedures and participating in post-project reviews
  • Develop and maintain strong relationships with vendors, clients, and industry partners
  • Ensure accurate documentation, reporting, and communication with all stakeholders
  • Maintain an organized work environment and uphold company values
  • Participate in training sessions, weekly project management meetings, and continuous improvement initiatives

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Job Location

Norcross, Georgia, 30093, United States

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