UPS FIELD SERVICE TECHNICIAN in at Endure Critical Solutions

About Company:

Endure Critical Solutions is a national platform delivering vendor-neutral UPS and battery services for data centers and mission-critical facilities. Lifecycle solutions that keep mission-critical operations running help customers reduce risk, improve visibility, and protect operations that depend on uninterrupted power. Built on decades of field experience and anchored by Quality Power Solutions and Power Storage Solutions, Endure offers preventive and predictive maintenance, emergency response and rapid restoration, battery lifecycle programs, BESS, generator and switchgear support, and asset management backed by service-level agreements and national coverage. We Build. We Protect. We Endure.

About the Role:

The UPS Field Service Technician plays a critical role in ensuring the optimal performance and reliability of uninterruptible power supply (UPS) systems within manufacturing environments. This position involves the installation, maintenance, troubleshooting, and repair of UPS equipment to minimize downtime and protect sensitive manufacturing operations from power disturbances. The technician will work closely with clients to assess system needs, provide technical support, and implement solutions that enhance power continuity and safety. By maintaining detailed service records and adhering to safety standards, the technician contributes to the long-term operational efficiency of manufacturing facilities. Ultimately, this role ensures that manufacturing processes remain uninterrupted by power issues, supporting overall productivity and quality standards.

Minimum Qualifications:

• High school diploma or equivalent.
• Technical training or certification in electrical or electronic systems.
• Experience with electrical troubleshooting and repair, preferably with UPS or power systems.
• Valid driver’s license with a clean driving record.
• Ability to work independently and manage time effectively in field service environments.

Preferred Qualifications:

• Associate degree or higher in Electrical Engineering, Electronics, or a related field.
• Manufacturer-specific UPS certification or training.
• Experience working in manufacturing or industrial settings.
• Familiarity with networking and communication protocols used in UPS monitoring systems.
• Strong customer service and communication skills.

Responsibilities:

• Perform installation, preventive maintenance, and repair of UPS systems and related power equipment at client sites.
• Diagnose and troubleshoot electrical and mechanical issues to restore UPS functionality promptly.
• Collaborate with clients to understand their power protection needs and provide technical recommendations.
• Maintain accurate service documentation, including work orders, maintenance logs, and parts inventory.
• Adhere to all safety protocols and industry standards to ensure safe working conditions during service calls.

Skills:

The required skills enable the technician to effectively diagnose and resolve complex electrical and mechanical issues in UPS systems, ensuring minimal disruption to manufacturing operations. Technical proficiency in electrical systems and troubleshooting is essential for performing accurate repairs and maintenance. Preferred skills such as manufacturer-specific certifications and knowledge of communication protocols enhance the technician’s ability to work with advanced UPS technologies and provide superior client support. Strong organizational skills are used daily to maintain detailed service records and manage parts inventory efficiently. Additionally, excellent communication skills facilitate clear interaction with clients and team members, ensuring that service expectations are met and technical information is conveyed effectively.