Seasonal RailYard Rep in Colorado Springs, Colorado at Roadhouse Colorado Springs LLC

Job Summary

The RailYard Rep will lead the excitement of the RoadHouse Cinemas (RHC) experience, from the first impression to the last impression. The rep will understand the culture of the concept and the ability to expressively educate all guest inquiries. In this position, the rep is considered a salesperson responsible for upselling through suggestive-sales of menu food and beverage items. The RailYard Rep will maintain professionalism and positivity and uphold the quality standard of our products and service to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.

Essential Functions

• Shifts in the RailYard may be assigned as follows: host, behind bar, serving tables, or a combination of the three
• Multitask with a sense of urgency, while maintaining consistency and accuracy
• Ensure guest safety by following all required safety processes and protocols
• Anticipate guest perception/needs
• Acknowledge all guests in RailYard with a friendly ‘welcome to RailYard’ upon arrival and ‘goodbye’ upon leaving.
• Greet all guests at bar, restaurant tables in RailYard, and patio.
• Provide full-cycle food and drink service for guests in RailYard bar, restaurant, and patio, from greets, check-backs, to close out
• Know and engage in suggestive selling of company merchandise, and food and drink specials
• Maintain knowledge of recipes and pours for specialty cocktails, wine, beer.
• Accurately handle cash, credit and gift card transactions to close out guest tabs
• Use RHC equipment with respect and care (IPads, card readers, venue valet touch screens)
• Close out all tabs correctly for tables
• Run drinks, food, and concession items in a timely fashion
• Pre bus and clean tables in RailYard and patio
• Conduct side-work including wrapping silverware, preparing sauces, and all other assigned work
• Regularly check and restock necessary items in bar and lobby
• Set up patio and lobby and sweep and mop, prior to opening
• Adhere to legal training and serving requirements.
• Ensure department cleanliness and functional operations of department equipment.
• Be available to work as a server in auditoriums when needed.
• Teamwork, assisting with other departments as needed.
• Review bathroom cleanliness (per training guidelines).
• Other duties as assigned

Experience and Education:

• Must obtain TIPS or Title 4 certification and Food Handlers Card within 30 days of hire.
• Previous bussing and server experience required.
• Basic math skills required.
• Must 18 years of age or older.

Physical Requirements

• Frequently stoop, kneel, crouch, or crawl.
• Regularly: stand, walk, climb stairs, balance;
• Use hands to grip, handle, feel, reach;
• Talk and hear
• Lift 25 pounds at waist or shoulder level.