Banquet and Member Event Manager in Edina, Minnesota at Edina Country Club

Position Overview

The Banquet and Member Event Manager leads the setup, service, and breakdown of banquet functions and assigned member events at Edina Country Club. This role is responsible for event execution, staff readiness, service standards, equipment and facility readiness, and coordination across departments. The Manager translates approved event plans into organized operations while delivering a polished, safe, and welcoming experience for members and guests.

Key Responsibilities

Event Operations

• Review banquet event orders (BEOs), floor plans, menus, timelines, beverage plans, staffing requirements, and special requests before each event.
• Attend BEO and operations meetings, clarify details, and communicate updates to all affected departments and staff.
• Direct room setup and verify tables, chairs, linens, china, glassware, silverware, décor, signage, bars, buffets, audiovisual equipment, and service stations.
• Lead pre-shift meetings, assign stations and side work, review service expectations, and ensure staff understand menus and guest needs.
• Manage event execution, service timing, and floor operations while coordinating with culinary, catering, and other departments.
• Oversee breakdown, cleaning, equipment return, storage, room resets, and closing documentation.

Member Event Planning

• Conduct planning meetings and site tours to identify event objectives, guest experience, budgets, schedules, menus, beverage needs, room setups, décor, entertainment, and service requirements.
• Create, update, and distribute accurate BEOs, floor plans, timelines, menus, estimates, and other event documents by established deadlines.
• Welcome event hosts, confirm final details, anticipate needs, and remain visible and accessible throughout assigned events.
• Resolve member and guest concerns promptly, professionally, and discreetly, escalating issues when appropriate.
• Document event outcomes, incidents, shortages, maintenance needs, and opportunities for improvement.

Staffing, Training, and Leadership

• Recruit, interview, onboard, train, schedule, coach, and evaluate banquet employees in partnership with the Director.
• Develop staffing schedules that meet event requirements and labor goals, adjusting as attendance and business needs change.
• Train staff on Club service standards, steps of service, uniforms, food and beverage knowledge, safety, sanitation, responsible alcohol service, and member recognition.
• Promote teamwork with member dining and other food and beverage teams, coordinating shared labor and support when appropriate.
• Address performance and conduct concerns promptly and consistently in accordance with Club policies.
• Provide hands-on operational support while overseeing staff workflow, service quality, and accountability.

Inventory, Systems, Billing, and Facility Readiness

• Create and maintain event items in the point-of-sale system and coordinate pricing, taxes, service charges, and member-account requirements.
• Reconcile event-system charges with point-of-sale checks, prepare invoices, apply deposits, identify discrepancies, and submit final billing for approval.
• Monitor banquet stations, storerooms, coat-check areas, bars, and event equipment for cleanliness, organization, supply levels, and repair needs.
• Maintain inventories of linens, silverware, glassware, china, service pieces, décor, and supplies; communicate purchasing and replacement needs.
• Coordinate housekeeping, facilities, valet, security, permits, vendor access, and room turnover for assigned events.
• Follow and enforce food safety, responsible alcohol service, fire code, occupancy, emergency, and workplace safety requirements.

Operational Performance

• Maintain service standards and support a positive member and guest experience through effective communication and timely issue resolution.
• Monitor labor, inventory, revenue, and other operating costs within the scope of the position.
• Ensure event details, billing, staffing plans, and operational communications are accurate and completed on time.
• Identify opportunities to improve service consistency, team readiness, efficiency, and compliance with Club standards.

Other duties as assigned.

Qualifications

• High school diploma or equivalent required; hospitality or supervisory education preferred.
• Three or more years of banquet, restaurant, private club, hotel, resort, or high-volume food and beverage experience, including supervisory responsibility.
• Working knowledge of banquet service, room setups, beverage operations, staffing, labor management, sanitation, and event safety.
• Ability to read and execute BEOs, diagrams, menus, timelines, and staffing plans.
• Strong leadership, communication, organization, problem-solving, and team-building skills.
• Ability to exercise sound judgment under pressure, provide clear direction, and hold team members accountable.
• Strong attention to detail and awareness of inventory, cost control, and operational efficiency.
• Commitment to professional hospitality and a member-focused service experience.
• Food safety and responsible alcohol-service certifications, or the ability to obtain them.

Work Environment

Edina Country Club is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential duties and responsibilities of the role.

• Fast-paced banquet and event environment within a private country club.
• Work takes place in banquet rooms, dining spaces, kitchens, storage areas, loading areas, and outdoor event spaces, with varying temperatures and noise levels.
• Frequent standing and walking, with regular bending, reaching, lifting, carrying, pushing, and pulling of banquet equipment and supplies consistent with Club safety standards.
• Frequent interaction with members, guests, management, staff, vendors, and other departments to ensure successful event execution.
• Oversight and supervision of staff, including coaching, training, scheduling, and performance guidance.
• Hands-on support of event operations while actively managing team workflow, service quality, and member experience.
• Close collaboration with management and team members to maintain Club standards, safety, and consistent service.
• Event-driven schedule that includes frequent evenings, weekends, holidays, early mornings, and extended shifts.

Benefits & Perks

Benefits may vary by position, classification, and eligibility.

• Competitive salary
• Employee discounts
• Complimentary meal during shifts
• Paid sick time
• Referral program
• Flexible schedule
• Medical, dental, accident and life insurance
• Employer paid life insurance
• Vacation time
• Paid company holidays

Edina Country Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or any other category that may be protected by law.