Front Desk Agent in Steubenville, Ohio at Best Western+ Steubenville

Job Title: Front Desk Associate

Job Description:

We are seeking a motivated and friendly Front Desk Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests and ensuring a smooth check-in and check-out process. This role requires strong communication skills and the ability to assist guests with their inquiries regarding hotel amenities and local attractions.

Key Responsibilities:

- Answer phone calls promptly and professionally, addressing guest inquiries and providing information about hotel services and local attractions.

- Assist guests with reservations, ensuring accuracy and attention to detail.

- Check guests in and out of the hotel efficiently, processing payments and managing guest accounts.

- Stock and maintain the pantry area, ensuring it is well-organized and fully stocked.

- Handle sales transactions for pantry items, providing excellent service to guests.

- Maintain a clean and organized workspace, adhering to health and safety standards.

Skills and Qualifications:

- Excellent verbal and written communication skills.

- Strong customer service orientation with a friendly demeanor.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Basic computer skills and familiarity with hotel management software is a plus.

- Attention to detail and problem-solving skills.

- Previous experience in a hospitality or customer service role is preferred.

Position pay starts at $13.00 per hour with the opportunity to participate in health and other benefit programs.

We offer a supportive work environment and opportunities for growth within the company. If you are passionate about providing outstanding service and creating memorable experiences for guests, we encourage you to apply.