Guest Services Rep-Fairfield Inn& Suites, Colorado Springs, CO in Colorado Springs, Colorado at Fairfield Inn & Suites, Colorado Springs, CO

About the Role:

Join our team at the Fairfield Inn & Suites Air Force Academy/ North, Colorado Springs, where the role of Guest Services Representative plays a crucial part in delivering a memorable and positive experience for every guest. You will be responsible for handling guest inquiries, resolving issues, and providing essential information about the hotel and local area. This position thrives on creating a welcoming environment that encourages repeat visits and positive reviews. Weekend and evening shift availability is a must, and this role offers excellent opportunities for learning and growth within the hospitality industry.

Working with Marriott provides great career potential, and you'll enjoy generous hotel discounts as an added benefit!

Minimum Qualifications:

• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Ability to work evenings and weekends, ensuring coverage during peak guest times.

Responsibilities:

• Greet and welcome guests upon arrival, offering a friendly, professional atmosphere.
• Efficiently handle guest check-ins and check-outs, process payments, and manage reservations.
• Respond to guest inquiries and complaints with a dedication to resolving issues and ensuring satisfaction.
• Maintain an up-to-date knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Collaborate closely with housekeeping and maintenance teams to ensure all guest areas are clean and well-maintained.

Skills:

• Strong communication and interpersonal skills to interact with guests and meet their needs.
• Problem-solving abilities for resolving guest concerns and delivering satisfactory solutions.
• Attention to detail, particularly in managing reservations and fulfilling guest requests.
• Familiarity with hotel management software is preferred, but training is available.

At Fairfield Inn, we believe in providing great opportunities for personal and professional growth, along with a supportive team environment. Weekend and evening availability are key to ensuring we provide the best service to our guests. This is a fantastic opportunity to build a rewarding career in hospitality.