Co-Living Community Coordinator at Flock DC – Washington, District of Columbia

Core Values, Nest DC: Every Nester is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile … every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We are a justice driven company, investing in people and place.

Resident Relations

• Respond to resident emails and phone calls professionally and promptly
• Demonstrate commitment to Nest Core Value of ‘compassionate empathy’ in communication, with the goal of assisting residents and making them feel cared for in their homes
• Effectively problem-solve issues brought by residents or the team
• Assist residents with inquiries, requests, and issue resolution
• Coordinate with vendor contacts for repairs, maintenance, and related needs
• Attend calls and in-person/virtual meetings with residents as needed to resolve issues
• Maintain effective communication with the property management team via Slack
• Manage shared inbox and triage general interest

Community Building

• Improve and maintain the resident experience and reputation of the building
• Monitor and address online reviews (goal of 4+ stars), run developed programs to increase review average
• Respond to general inquiry inbox within the targeted response time
• Build community through community events, monthly newsletters, and periodic communication
• Host office hours regularly (virtual or in person)
• Help to build cohesive and happy Co-Living communities

Renewals & Accounting

• Manage renewal process to include incentives for renewing and referring new tenants as well as fees for moving to month-to-month
• Recommend and issue rent increases in accordance with owners’ and tenants’ best interests in mind
• Monitor rent delinquency and connect with delinquent tenants as needed to collect payment
• Collect invoices and accurately bill for property expenses
• Monitor spending against budget to ensure financial targets are met
• Perform basic departmental administrative tasks as needed

Marketing & Online Presence

• Manage online rental listings, both internal and 3rd party (Apts.com/Zillow/etc.)
• Update rental rates and seasonal specials as applicable
• Administrative support for the leasing team
• Assist in building online presence, through website and social media
• Work with leasing and marketing teams to create content for online platforms
• Contribute to building Nest DC Co-Living brand

General Admin & Project Work

• Troubleshoot & contest city and utility provider issues as needed (contest citations, tickets, utility bill mishaps)
• Monitor camera feeds as needed to resolve inquiries as needed
• Assist in onboarding new properties
• Monthly utility billing approval and Guarantors certification
• General assistance to VP and SVP as needed

Model Nest DC Mission + Core Values

• Be a team player
• Commit to doing the best and being the best
• Work with the Nest DC Core Values and Mission in mind
• Play a key role in positioning Nest DC as THE BEST management company locally and globally
• Support the team in managing emergency situations or urgent issues
• Have fun!

• Adaptability and calm under pressure
• Strong communication skills, both written and verbal
• Ability to multitask and manage priorities effectively
• Strong problem-solving skills
• Comfortable with basic troubleshooting and coordinating with vendors
• Ability to work independently and be responsive to internal communication