Gaming Director in Louisville, Kentucky at Immersive Gamebox

About Us:

Immersive Gamebox is a fast growing leader in location based entertainment. We deliver immersive social gaming experiences that thrill guests of all ages. With over 25,000 five‑star reviews on TripAdvisor and recognition in the top ten percent of attractions worldwide, we’re just getting started!

We’re seeking a passionate, experienced individual who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments, and are inspired by audience engagement, team leadership, and growing a business from the ground up, all with an eye on guest satisfaction and profitability!

The Job:

As a Team Member at Immersive Gamebox, you are the face of the business and its values. You know that every person you interact with is just as important as the next. You are a leader across the team and thrive on building relationships with visitors and exceeding their expectations ensuring visitor satisfaction is delivered to the highest standards.

If you believe that you are the right candidate for this new and exciting role, and feel that you'll bring energy and enthusiasm to the team, apply today!

Key Responsibilities:

Welcome all visitors to the space

Host and monitor teams through their experience

Ensure areas are clean and presentable

Keep up to date with bookings

Maintain the equipment and technology

Answer visitor inquiries

Communicate and cooperate with other venue staff and the wider team

Responsible for opening or closing the venue

Experience:

Previously worked in hospitality, retail or entertainment

Organized with a great eye for detail

Consistent positive attitude

Confident with computer and tablet technology

Willing to work flexible hours

Excellent communication skills

Proven track record of driving profitability, customer service, and guest satisfaction

What Person are we looking for?

Optimistic, enthusiastic, and “can do” attitude

Strong sense of ownership

Precise, organized, and attentive to detail

Thrives in a fast and changing environment

Calm under pressure. Able to troubleshoot and solve problems quickly

Commitment to efficiency and excellence - do things fast and right

Promote and maintain a positive and professional environment

Benefits:

Early access to new immersive games and events
A vibrant team culture built around creativity, community, and impact!