Support Specialist - Managed Services - Dedicated Customer Resource in Baton Rouge, Louisiana at ClowdCover

About ClowdCover

At ClowdCover, we’re passionate about building a workplace where technology professionals can thrive. We believe in creating robust yet simple IT solutions that empower businesses, but we know that starts with empowering our team.

As part of ClowdCover, you’ll join a group of dedicated experts who bring together a wide range of knowledge and experiences. We value curiosity, collaboration, and a drive to continually learn as technology evolves. Our culture encourages employees to share ideas, solve problems together, and grow both personally and professionally.

Security and best practices are at the heart of what we do. You’ll have the opportunity to work with industry-standard tools and frameworks, from Microsoft 365 and Azure to leading RMM and PSA platforms. We take pride in keeping our team sharp and equipped with the skills and resources needed to deliver high-quality work.

We understand that technology should be an enabler, not a barrier, and that principle applies to our employees as much as it does to our clients. We strive to keep processes streamlined, remove unnecessary roadblocks, and give our people the autonomy to do their best work.

At ClowdCover, you won’t just be supporting technology—you’ll be part of a team that values your contributions, supports your career development, and recognizes that our success is built on the strength of our employees. Together, we’re creating an environment where both our team and our clients can succeed in the digital age.

We are seeking a motivated and customer-focused Support Specialist to join our Managed Services team in a dedicated onsite role. This position is assigned exclusively to a single customer location, where you will report daily and serve as the primary IT support resource for that client. This role is ideal for someone with hands-on IT support experience who enjoys building strong relationships with end users, solving technical challenges, collaborating with a broader team of IT professionals, and delivering exceptional service in a managed services environment.

• Provide day-to-day technical support to clients across multiple environments.
• Manage and resolve issues through a ticketing and time management system.
• Support Microsoft 365 services (Exchange, Teams, SharePoint, etc.) and assist with Azure-related tasks when applicable.
• Troubleshoot and maintain Windows desktops; assist with Windows Server support when needed.
• Document solutions, procedures, and client environments clearly and accurately.
• Communicate effectively with clients and team members to ensure prompt and professional service.
• Collaborate with colleagues in a team-oriented environment to deliver consistent, high-quality support.

• Minimum of 2 years of IT support experience.
• Proficiency with a ticket and time management application.
• Strong experience with Microsoft 365; Azure experience preferred.
• Windows desktop troubleshooting expertise; Windows Server knowledge desirable.
• Excellent communication skills, both written and verbal.
• Solid documentation practices and attention to detail.
• Ability to work collaboratively in a managed services environment.
• Experience with HaloPSA and NinjaRMM is a plus.

• Primarily in-office role with some work-from-home flexibility.
• Standard hours: Monday through Friday, 8:00 AM – 5:00 PM.
• Participation in an on-call rotation is required.

• Competitive compensation package.
• Professional growth opportunities in a fast-paced MSP environment.
• Exposure to a wide variety of client environments and technologies.
• Supportive, team-driven culture with emphasis on collaboration and learning.