Surgical Instrument Repair Technician Trainee at Surgical Instrument Service Co – Asheville, North Carolina

The Instrument Repair Technician Trainee works under the supervision and tutelage of experienced Repair Technicians to learn to repair and refurbish a full range of stainless surgical instruments according to original manufacturer and company specifications. The entry-level technician will learn to evaluate instrumentation and execute repairs according to industry best practices and the highest company standards. He/she must present a professional demeanor and take ownership of responsibilities, acting proactively on behalf of the company and the customer, and ensuring the highest quality customer experience.

During the course of training, the Instrument Repair Technician Trainee will learn to:

• Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation through various means according to industry best practices and company guidelines.
• Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile lab, and forward other equipment to designated service location.
• Ensure all information provided to home office is correct and accurately recorded, including purchase order numbers where appropriate.
• Interact with hospital personnel in a professional and timely manner regarding repairs and upkeep of instrumentation to ensure customer service satisfaction.
• Adhere to hospital criteria, products, special contract terms, etc.
• Generate and distribute paperwork to customer such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer.
• Maintain a master tray list for the customer, including service dates
• Identify areas of improvement regarding quality issues, and offer solutions
• Actively participate in continued education and training

Capabilities:

• Teachable, able to follow instructions, and willing to learn
• Mechanical aptitude required
• Acute attention to detail and aptitude for analyzing and solving problems
• Ability to work in a fast-paced environment while keeping safety and service paramount
• Capable of using both hands to manipulate instruments, tools and machinery
• Ability to maintain a professional demeanor
• Capable of standing/being on feet majority of the day
• Basic computer skills
• Ability to read, write, speak, and understand English
• High school graduate or equivalent
• Relevant experience preferred