Lead Maintenance/Service Technician at EDELMAN LLC – DeKalb, Illinois

Hey there! We’re Edelman, and we’re looking for a Lead Maintenance/Service Technician Rockstar to join our team.

At Edelman, we believe in creating comfortable, safe spaces for our customers while providing a supportive atmosphere where you can actually advance your career. If you’re a seasoned problem-solver who excels at technical troubleshooting and has a natural knack for leading others, you’re in the right place.

You Should Apply If:

• You’re a Technical Master. You don’t just find the problem; you understand the "why" behind it. From complex wiring diagrams to advanced refrigeration cycles, you are the go-to expert.
• You’re a Mentor at Heart. You enjoy sharing your knowledge and helping junior technicians level up their skills on and off the job site.
• You’re a Quality Champion. You take pride in the "Edelman Standard." You ensure every job—whether yours or your team's—is done right the first time.
• You’re a Communication Leader. You can explain complex technical issues to a homeowner with ease and keep the leadership team informed on field operations.
• You’re Radically Honest. You lead by example, showing up on time, maintaining a sharp appearance, and taking ownership of every situation.

You Shouldn’t Apply If:

• You prefer to just "clock in and clock out" without investing in the success of the technicians around you.
• You aren't comfortable being the final point of escalation for difficult technical calls.
• You find it difficult to provide constructive feedback or hold others accountable to company standards.

Your Daily Mission:

• The Field Leader: Perform high-level diagnostics and service on residential systems while overseeing the quality of work performed in your territory.
• Team Development: Assist in training junior techs on electrical principles, soldering, and troubleshooting to help them hit their 20-hour annual training goals.
• Customer Excellence: Lead by example in discussing maintenance agreements and product options, ensuring homeowners receive the best possible solutions.
• Operational Partnership: Work closely with dispatch and management to optimize schedules and resolve field challenges in real-time.
• Safety & Standards: Ensure the fleet is operating safely and that "Zero Accident" standards are met across the board.

What You Bring to the Table:

• The Experience: Minimum of 3–5 years of HVAC service experience with a proven track record of technical excellence.
• The Credentials: EPA Universal Certification is required; NATE certification or specialized training is a major plus. Valid driver's license with a clean record.
• The Leadership: Previous experience leading a crew or mentoring apprentices is preferred.
• The Grit: Ability to handle the physical demands of the trade and the mental demand of solving the "impossible" problems.

Why Edelman?

• Competitive Lead Pay: Get rewarded for your leadership and expertise. $28–$38 per hour (based on experience) + commissions and spiffs.
• Career Growth: We don't just give you a job; we give you a path. We’ll help you develop the leadership skills to move into management or specialized senior roles.
• Stability: A consistent schedule with a supportive leadership team that values your input.
• A "World Class" Culture: Work for a company that values quality work and respects the heartbeat of the business—the technicians.

Our DNA (The Edelman Way) Our mission is to make the world a better place, one home at a time. From the Heartland to Florida, we are rooted in faith, family, and a commitment to excellence. We don’t just hire for skills; we hire for heart.

• We Are Solutions Driven: We embrace challenges with creativity and determination.
• We Are Radically Honest: Integrity is our heartbeat. We foster a culture of transparency and accountability.
• We Are Humbly Confident: Our expertise gives us confidence, but we approach every situation with humility.

Salary Description $28–$38/hour with commission and spiffs