Service Advisor/Writer at CAMPERS INN INC – Phoenix, Arizona

Campers Inn RV is looking for a Service Advisor/Writer. This role works with customers to schedule service work and communicate any additional service needed.

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry’s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company’s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions.

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

What We Offer

Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing educationComprehensive health and welfare plan to all full-time employees (30+ hours/week), including: Major Medical InsuranceDental InsuranceVision InsuranceLife Insurance (Basic, Supplemental, Spouse, and Child available)Employee Assistance Program (EAP)Paid Time OffQualified retirement plan (401k) with Employer Match Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Identifies RV problems and services by listening to customer’s description of symptomsVerifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusionsDevelops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductiblesPrepares repair orders (RO) Handles customer complaints and maintains high customer satisfaction standardsPeriodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status Qualifications

Education: High school diploma or equivalent is requiredExperience:A minimum of one year’s RV service experience preferredAbilities: Demonstrated excellent oral and written communications skills, along with excellent interpersonal skillsAbility to work flexible hours, as required is essential. Hours may include, evenings, and weekendsAbility to multitask in a fast-paced environmentReliable and strong work ethicCommitment to superior customer serviceAbility to work independently as well as on a teamKnowledge or ability to learn company computer systems applications, including Motility Systems2K, and other software applicable Ability to safely handle solvents and chemicalsAbility to move RVs of various sizesAbility to reach above shoulders and lift a minimum of 50 pounds

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.