Coordinator, Dental Clinic at Tyler Junior College – Tyler, Texas

The Coordinator, Dental Clinic is a full-time 10-month staff position that reports to the Manager, Dental Studies and the Department Chair, Dental Studies. This position oversees the scheduling and operation of the on-campus dental clinic.

Primary Responsibilities

• Manage the orderly function of the dental hygiene clinic, including the daily opening preparations for use; check in patients, collect service fees, and apply payments to appropriate accounts.
• Oversee the part-time clinic staff and student workers through supervision, training, approving time sheets, and evaluating performance.
• Provide a safe environment for the provision of instruction and patient care by the proper handling of infection control and hazardous waste.
• Coordinate in person and by telephone with the public; receive and convey messages for the department chair, faculty, staff, patients, dental hygiene students, and prospective students.
• Implement electronic patient record-keeping processes.
• Work with vendors to resolve issues and keep software up to date.
• Work cooperatively and courteously with all dental studies students, patients, and faculty to ensure the clinic runs smoothly and all issues are addressed.
• Utilize Banner to manage the ordering and receiving of clinic supplies and equipment.
• Manage the storage of clinic supplies and equipment for the provision of direct dental treatment and laboratory experiences for dental hygiene students.
• Troubleshoot computer issues, including hardware and software, for all clinic computers, and submit service desk requests as needed.
• Troubleshoot specialized equipment issues for all dental operatories. Contact and schedule proper vendors when problems are unresolved.
• Process end-of-day reports, balance receipts, prepare deposits, and schedule for pick-up with campus safety.
• Process requests to send x-rays and other documentation to dental offices; Receive x-rays and documentation from dental offices, and upload the information into the correct electronic patient record.
• Prepare end-of-semester and end-of-year reports for the department chair to assist with accreditation documentation and budget requirements.
• Process student requests for community outreach supplies.
• Coordinate and track student locker key contracts.
• Oversee clinical plans, policies, and procedures and modify them as needed.
• Assist the Manager, Dental Studies, with preparing and organizing clinic documents; organize clinic forms for easy access to students and faculty.
• Assist the Manager, Dental Studies, with clerical duties involved in the operation of 3 Dental Studies programs.

COMPETENCIES

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Communication (Oral and Written), Interpersonal Skills, Leadership, Multi-tasking, Organizational Skills, Problem-solving, Time Management, Adaptability, Collaboration/Teamwork, Computer Software Skills, Exceptional Customer Service, Math Skills, Money Handling, and Professionalism in an Education Setting.

Preferred Skills

Data Analysis, Ellucian Banner, e-Procurement Research, Student Information System/ERP, and Dental Management Software.

SUPERVISORY RESPONSIBILITIES

2 part-time employees

Work Environment: Ultrasonic sound, Indoor settings, Occasional work required outside regular business hours.

Physical Demands: Sitting, walking, lifting up to 50 pounds, bending, and repetitive typing.

Travel Required: Yes – Minimal 10%

If travel is required, the candidate must have and maintain a current, valid Texas driver’s license and an acceptable driving record.

Required Education

HS Diploma or equivalent

Required Experience

• At least one year of administrative, clerical, or related experience in a fast-paced environment requiring strong organizational skills, attention to detail, and superior customer service.
• Strong working knowledge of Microsoft Office Suite programs (including Excel, Word, and Outlook).

Preferred Education

Associate’s Degree in a related field

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.