NOC Technician Tier II at BeyondReach LLC – Cedar Rapids, Iowa

NOC Technician Tier II

BUSINESS UNIT: BeyondReach

FUNCTION: Service

REPORTS TO: Director of Operations

CLASSIFICATION: Non-Exempt

LOCATION: Cedar Rapids, Iowa

EDUCATION: 2 years higher education/Industry standard technology certifications

EXPERIENCE: 3-5 years preferred

Who We Are Looking For

BeyondReach, a CCR company provides connectivity solutions and infrastructure to any location, no matter how remote or complex, specializing in the hard-to-reach locations.

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. The NOC Tier II is responsible for advanced monitoring, troubleshooting, and resolution of network and telecommunication systems issues. This position serves as an escalation point for Tier I support and works to ensure network performance and stability in a 24/7 operations environment. The NOC Tier II collaborates with internal teams, vendors, and clients to address complex issues and maintain optimal network functionality.

What You’ll Accomplish and Experience

• Monitor network performance using advanced monitoring tools and proactively identify issues affecting network operations.
• Perform troubleshooting, diagnostics, and analysis of network incidents to ensure prompt resolution.
• Act as an escalation point for Tier I support staff, assisting with complex technical issues.
• Analyze network alerts, interpret logs, and respond to incidents in line with established service-level agreements (SLAs).
• Collaborate with engineering teams and field technicians to implement network changes, upgrades, and installations.
• Document detailed incident reports, resolutions, and network changes in the ticketing system.
• Conduct root cause analysis (RCA) for recurring network issues and recommend preventive measures.
• Ensure adherence to network operations policies, procedures, and protocols.
• Assist in training and mentoring Tier I technicians to enhance their technical capabilities.
• Participate in on-call rotation and work flexible hours, including nights, weekends, and holidays as needed.
  

Desirable Previous Experience

• Strong communication and interpersonal skills.
• MikroTik MTCRE, Cisco CCNA or CCNP certification, or equal training and experience required.
• Strong background of working within IP Operations environment of a Telco or large ISP.
• Advanced understanding of IP principles and of the components of an IP network is required.
• Advanced knowledge and experience with IPSec, STP, PPTP, L2TP, SSL, MPLS.
• Advanced knowledge and experience with 802.1q and VLAN trunking, and QOS.
• Experience with network monitoring tools (Solarwinds.)
• Experience building automation tools using Python, Javascript or other high-level languages.
• Basic knowledge and experience with BGP (including eBGP and iBGP), OSPF, GRE, IS-IS, EIGRP routing protocols.

Why BeyondReach

Our parent company, CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:

• Nationally recognized as “Great Place to Work” – 10 years in a row
• 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
• 13x top 100 listing on MSPMentor 501 internationally
• Nationally awarded Platinum HIRE Vets Medallion
• 4x TAI IT Service Provider of the Year

Learn more about CCR and our values: https://ccr.net/about-us/

Learn more about BeyondReach: https://www.beyondreach.com

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.

Learn about our culture: https://www.greatplacetowork.com/certified-company/1206043