Customer Service Agent (Part-Time) In-Person at Josh's Frogs – Owosso, Michigan

Customer Service Agent (Part-Time)

Location: Owosso, MI

Josh's Frogs is a constantly growing online pet store and industry leader that prides itself on selling only happy, healthy, captive-bred amphibians, reptiles, and pet bugs. We run on EOS. We value integrity and practice open books, where we share our financials with all employees. We believe in working as one team. We expect our employees to be constantly growing, and we value promoting from within.

We are currently seeking a positive and solution-focused individual for the Part-Time Customer Service Agent position in our Customer Service Department. As a Customer Service team member, you directly impact the customer experience by resolving issues promptly, communicating clearly, and ensuring every interaction reflects our core values.

Your primary responsibilities will include handling inbound and outbound calls, responding to emails and online chats, resolving customer concerns, maintaining detailed documentation, and upselling when appropriate. You'll play a critical role in supporting customers during and after their orders while relaying feedback that helps improve our products and services.

If you are passionate about helping people, staying calm under pressure, and representing a fast-growing company in the herpetoculture industry, this could be the perfect opportunity for you.

Position Details

Herpetoculture is booming, and we're the proof! Josh's Frogs was one of the INC 5000's fastest-growing businesses in 2022, and we're proud of it. What's more impressive is that this is Josh's Frogs' FIFTH year in a row on the INC 5000 List—only 5% of businesses have made the list five years consecutively. One of our core values isn't “constantly growing” for nothing; the proof is in the pond. Come join the team and expand alongside one of America's top-growing companies!

Due to the high volume of applicants, our recruiting team is unable to contact every candidate individually. If our team is interested in moving forward with your application, we will reach out via phone or email.

If you have questions, you may contact us through Indeed or email the HR Team at hrteam@joshsfrogs.com. Please do not contact our Josh's Frogs Customer Service team regarding application inquiries.

Josh's Frogs is an equal opportunity employer. Employment opportunities are extended to qualified applicants and employees regardless of race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity/expression, disability, veteran status, or other protected categories under applicable laws.

Josh's Frogs also makes reasonable accommodations for qualified individuals with disabilities and protected veterans.