Service Adv in Marshall, Minnesota at Heartland Tire Inc

POSITION TITLE: Service Advisor - REPORTS TO: Store Manager. DEPARTMENT: Service POSITION SUMMARY: The Service Advisor - assists the store managers in overseeing the performance and operations of the stores in a specific region.
Essential Job Functions:

• Assists the Store Manager in overseeing the performance and operations of all aspects of the store including both the retail and commercial businesses.
• Helps lead a team of talented service and sales professionals in a fast paced environment and cultivate a We Can Do That culture.
• Drives store sales by achieving overall business performance objectives, including sales and productivity goals.
• Maintain existing customer base by providing the highest level of customer services.
• Provides helpful, friendly, and respectful customer service to all customers with a We Can Do That attitude.
• Ensures the team maintains a safe and clean work environment.
• Ensures the retail store is clean and professional in appearance to customers.
• Communicates clearly to serve as the liaison between technicians and customers.
• Manages service center work flow.
• Monitor and inspect production procedures and equipment to ensure the highest level of
• quality.
• Other duties as assigned.

* Creates positive customer experience. Saying "Yes" to all customers

* Ability to stand for prolonged periods of time

* Great attitude

* Willing to go the extra mile for our customers

* Assist in all facets of the service department.