Concierge at Pullman Market – San Antonio, Texas

As a Concierge at Pullman Market, you will play a vital role in providing exceptional customer service, managing the grocery valet system, facilitating reservations, and being an expert resource on our specialty offerings. You will also serve as a sales floor associate, actively engaging with customers and enhancing their shopping experience. If you're passionate about delivering outstanding service in a farm-to-table environment and have excellent interpersonal skills, this position may be for you!

Operational Responsibilities:

• Grocery Valet System Management: Oversee the grocery valet system, ensuring efficient and accurate service for customers. Monitor incoming orders, coordinate with the valet team, and ensure proper organization of orders.
• Reservation Assistance: Act as a point of contact for customers seeking to make reservations at our full-service restaurants. Assist in securing reservations and provide recommendations based on customer preferences.
• Product and Market Knowledge: Serve as an educational resource for customers, providing information on Pullman Market's offerings, including farm-to-table produce, specialty items, and locally sourced products. Stay up-to-date on current trends and food industry news.
• Sales Floor Support: Assist with inventory management, restocking shelves, and maintaining a clean and organized environment. Engage with customers on the sales floor, answering questions, providing recommendations, and offering assistance as needed.
• Customer Service Excellence: Deliver outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience for all customers. Foster a welcoming and inclusive atmosphere that reflects the values of Pullman Market.

Personal Requirements:

• Be an ambassador for the company and maintain professionalism in and outside of work.
• Previous experience in customer service, retail, or hospitality preferred.
• Strong attention to detail and commitment to maintaining cleanliness and organization.
• Strong communication and people skills to talk clearly with customers and work well with teammates.
• Knowledge of farm-to-table practices and appreciation for local, sustainable food.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• TABC required

Working Conditions:

• A typical work week for this position is 40-45 hours. Hours vary based on needs of the market and the department.
• Position requires prolonged standing, bending, stooping, twisting, lifting objects up to 45 pounds, and repetitive hand and wrist movements.
• Exposure to hot, cold, and potentially hazardous equipment is possible.
• Familiarity with office equipment such as phones, computers, fax machines, and copiers may be required.

Benefits:

• 3 Sick Days annually
• 50% discount at all ERHG/Market Restaurants
• 20% discount on retail
• Employer Contribution to Health Insurance
• 5 Year Retention Bonus of $3,000 and 10 Year Retention Bonus of $10,000

Please note: This job description is intended to provide a brief overview of typical job functions and duties and may not cover all possible responsibilities