Assistant Front-End Manager in Cardiff-By-The-Sea, California at CARDIFF SEASIDE MARKET
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Job Description
The Assistant Front-End Manager assists the Front-End manager in overseeing daily operations, supervising cashiers, and ensuring a high standard of customer service. Key duties include managing team breaks, handling customer complaints, resolving POS issues, managing cash drawers, and ensuring the front-end is clean and organized. This role often assumes full responsibility for the department in the absence of the manager.
Essential Duties and Responsibilities:
- Directly supervise cashiers and baggers to ensure efficient checkout flow.
- Create or maintain staff schedules to ensure proper coverage during peak hours and break times.
- Monitor employee performance and provide ongoing coaching, feedback, and training.
- Maintain front-end cleanliness and ensure equipment (POS systems, registers) is functional.
- Order and maintain inventory for front-end supplies.
- Address and resolve customer inquiries and complaints professionally.
- Enforce company policies and procedures regarding refunds and price overrides.
- Opens and closes store.
- Other duties as assigned.
- Observe all store rules and company policies.
Education/Experience:
High school diploma or general education degree (GED); and three years related experience and/or training; or equivalent combination of education and experience.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
Leadership Ability:
Strong leadership skills and conflict-resolution abilities
Computer Skills:
Microsoft Office. Proficiency with Point of Sale (POS) systems, cash reconciliation.
Physical Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job and work a flexible schedule including weekends and holidays. Some requirements may be modified to accommodate individuals with disabilities: