Central Scheduler at Western Missouri Medical Center – Warrensburg, Missouri

PURPOSE STATEMENT

As directed, complete accurate scheduling of all ancillary patients for clinical testing and verification of accounts.

ESSENTIAL FUNCTIONS

• Take scheduling calls from physician offices and patients, and accurately schedule patients with the correct appointment type and status.
• Perform pre-registration duties as requested.
• Obtain correct patient demographic and insurance information.
• Determine Benefits, Co-Pays and deductibles.
• Collect and enter accurate MSP information for Medicare patients.
• Demonstrate competency with equipment, utilizes supplies and equipment properly.
• Demonstrate behaviors which promote professionalism.
• Work without constant supervision, meets deadlines, makes decision based on relevant facts.
• Maintain a positive attitude and behaviors in keeping with the Medical Centers Mission, Vision and value Statement of Behavior.
• Promote and instill the teamwork concept by assisting co-workers when appropriate.
• Collaborate with other internal customers, providers, as appropriate, to accomplish the work of the department.
• Follow established Departmental, Human Resources and Hospital Policies and Procedures.
• Employee demonstrate willingness to accept additional assignments.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent.
• Typing skills of 45+ WPM.
• Previous clerical experience.
• Great customer services skills.
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.