Build Team Specialist, Contract at Petvisor – Brazil, Indiana

As an independent Build Team contractor, you will support the company’s VoIP phone systems by building, integrating, and troubleshooting solutions for veterinary practices. Leveraging technical expertise and strong problem-solving skills, you will ensure seamless integration with practice management software, enabling reliable communications and efficient workflows for customers across North America.

This is a 100% remote contract position, based in Latin America (including Central America), with availability aligned to North American business hours, as agreed per engagement. This position is a 6-month contract to start, with the possibility of extension.

Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.), maintain stable internet connectivity, and work from a professional, dedicated workstation.

• Deliver exceptional customer support via phone, email, and Zoom

• Build and configure phone systems, including call routing, call forwarding, device provisioning, and practice management software integrations

• Deliver virtual onboarding and training sessions as part of defined implementation engagements

• Troubleshoot and resolve hardware and system issues, including guiding customers through reboots and factory resets

• Diagnose issues efficiently and coordinate resolution with appropriate internal teams when needed

• Share observations and recommendations with internal stakeholders

• Proficiency in written and spoken English, with clear, professional communication skills

• Demonstrated experience delivering high-quality customer service in a technical or SaaS environment

• Strong time-management skills with the ability to multitask and prioritize effectively

• Experience managing multiple concurrent projects or customer engagements

• Ability to resolve customer concerns with empathy, patience, and professionalism

• Hands-on experience troubleshooting VoIP, phone systems, or similar technical platforms

• Experience with VoIP platforms, SIP-based systems, or cloud phone solutions is a plus