Build Team Specialist, Contract in Brazil, Indiana at Petvisor

Deliver exceptional customer support via phone, email, and Zoom

Build and configure phone systems, including call routing, call forwarding, device provisioning, and practice management software integrations

Deliver virtual onboarding and training sessions as part of defined implementation engagements

Troubleshoot and resolve hardware and system issues, including guiding customers through reboots and factory resets

Diagnose issues efficiently and coordinate resolution with appropriate internal teams when needed

Share observations and recommendations with internal stakeholders

Proficiency in written and spoken English, with clear, professional communication skills

Demonstrated experience delivering high-quality customer service in a technical or SaaS environment

Strong time-management skills with the ability to multitask and prioritize effectively

Experience managing multiple concurrent projects or customer engagements

Ability to resolve customer concerns with empathy, patience, and professionalism

Hands-on experience troubleshooting VoIP, phone systems, or similar technical platforms

Experience with VoIP platforms, SIP-based systems, or cloud phone solutions is a plus