Build Team Specialist, Contract in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Build Team Specialist, Contract in Brazil.

This fully remote contract role offers the opportunity to work at the intersection of technology and customer experience, supporting advanced communication systems for businesses across North America. You will be responsible for building, configuring, and troubleshooting VoIP solutions, ensuring seamless integration with operational software. The role requires a strong technical mindset combined with excellent communication skills to deliver high-quality support and onboarding experiences. Working in a fast-paced and collaborative environment, you will manage multiple client engagements while maintaining a high standard of service. This position is ideal for professionals who enjoy solving technical challenges and directly impacting customer success. Flexibility, autonomy, and continuous learning are key elements of this role.

• Provide high-quality technical support to customers via phone, email, and virtual meetings
• Build and configure VoIP phone systems, including call routing, forwarding, and device setup
• Integrate phone systems with external software to ensure smooth operational workflows
• Deliver virtual onboarding sessions and user training as part of implementation projects
• Troubleshoot hardware and software issues, guiding users through resolution steps
• Diagnose technical problems and collaborate with internal teams when escalation is required
• Share insights and recommendations to improve processes and customer experience

• Strong proficiency in English, both written and spoken
• Proven experience in technical support or customer service within SaaS or similar environments
• Hands-on experience with VoIP systems, SIP-based platforms, or cloud telephony solutions
• Ability to manage multiple projects and prioritize tasks effectively
• Excellent problem-solving skills with a customer-focused approach
• Strong communication skills with empathy and professionalism
• Experience troubleshooting hardware and software systems
• Reliable internet connection and dedicated home office setup with own equipment

• Fully remote contract position with flexible work environment
• Competitive monthly compensation
• Opportunity to work with international clients and teams
• Exposure to advanced communication technologies and integrations
• Autonomy in managing tasks and projects
• Continuous learning through hands-on technical challenges
• Collaborative and supportive remote work culture