Registrar at Access Community Health Centers, Inc. – Madison, Wisconsin

Registrar

Position Summary:

Registrars are the first point of contact with the patients of Access Community Health Centers. Assisting patients via phone or in clinics. Registrars will work effectively to resolve patient issues, register and schedule appointments, enter and verify patient demographics and insurance information, route messages to clinic staff, and support department and interdepartmental workflow as needed. Individuals must ensure consistent processes while delivering great experiences through compassionate interactions. Extensive knowledge of Access Community Health Centers is required to better address patient concerns, questions and course of action. Outstanding customer service, compassion and empathy are critical in this role.

The work location and hours of this role will be determined in the final stages of the hiring process.

Desired candidate would have the following qualifications:

Required Qualifications:

A High School diploma or equivalentExperience in the use of a personal computer and be proficient at keyboarding/typing and use of various Internet applications and emailExperience with Microsoft Word and Excel software programsMedical/dental terminology knowledgeDesired Qualifications:

A minimum of one year of customer service/telephone/reception experienceFluency in English and SpanishPrevious medical/dental appointment scheduling or registration experienceExperience with EPIC or other electronic health record software system

Compensation and Benefits:

Our total compensation package includes competitive wages, plus a full range of attractive benefits for regular full and part time staff working a minimum of 20 hours per week:

Compensation starts at $20.00 and is adjusted according to experience.

1.0 FTE and schedule (Monday-Friday)

Health insurance
Dental insurance

Life insurance

Long and short-term disability insurance

401(k) retirement plan (100% vested with employer match)

Paid time off program (hours given upfront for vacation, personal and sick time)

Paid holidays

Tuition reimbursement

Flexible spending plans

Health savings account

Transportation program

Childcare referral program

Employee Assistance Program (EAP)

Other:

Access Community Health Centers is an eligible employer under the Public Service Loan Forgiveness (PSLF) program.

Support our mission and values:

Improving health. Improving lives.

Our shared values are the guiding principles which lie at the core of the work we do every day. They reflect our culture and our commitment to those we serve.

Compassion

Listen to our patients, staff and community to understand their needs and provide care with empathy and respect.

Inclusion

Provide care and build community that respects the personal, social and cultural diversity reflected in our patients and staff.

Stewardship

Use the resources we are given effectively and efficiently, and we value innovation.

Equity

Believe that every person deserves quality healthcare to help them overcome barriers and create new opportunities.

Community

Work together with healthcare organizations and local partners to improve the health of our community and expand care to those with limited access.

COVID-19 Vaccine:

Proof that you are fully vaccinated is a condition of employment. Access Community Health Centers will provide reasonable accommodations to individuals who cannot be vaccinated because of a disability or sincerely held religious beliefs when doing so does not compromise the safety of others or impose an undue hardship on our organization.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.