Service Manager at Road Machinery and Supplies Co.. – Virginia, Minnesota

Road Machinery & Supplies Co. is searching for a Service Manager to join its team. In this role, you will be responsible for ensuring customer satisfaction, safety and profitability. The ideal candidate will be passionate about developing and leading a successful team of employees, building the branch’s profitability, and creating exceptional customer relationships that continue to keep Road Machinery & Supplies Co. the dealer of choice.

As a member of the team, you will enjoy:

• Work Culture– RMS is family-owned and treats their team members right. RMS values long term relationships with our customers, vendors and each other.
• Career Opportunities – Experience a career with the support and encouragement to develop yourself and others.
• Competitive Compensation Packages – Based on experience and other factors.
• Full Benefits Package– Including medical, dental, life, 401(k), and vacation.
• Stability and Reputation– RMS has been in business for 95 years and continues to grow.
  
  

Responsibilities:

• Responsible for safe and productive working environment of the shop(s).
• Ensure that all meetings are scheduled (toolbox, safety, etc.)
• Create a realistic and accurate capital expense budget annually
• Implement and maintain procedures to meet our customers’ expectations for after-hours service.
• Work closely with General Service Manager about issues involving customers, employees, equipment, etc.
• Work closely with sales personnel to communicate opportunities for sales.
• Evaluate processes continually to ensure work orders are closed in a timely manner.
• Ensure credit policies are administered correctly and according to established guidelines.
• Maintain the facility and reinforce established practices and procedures to RMS standards.
• Visit customers as needed.
• Maintain the highest level of customer satisfaction through communication, professionalism, and urgency before, during and after the sale.
• Understand local markets and work with sales and administration to ensure market-based pricing.
• Able to travel locally to customer job sites. In some locations, ability to be to be on call for nights and weekends; on call rotation.
• Help recruit and hire branch personnel.
• Manage workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities.
• Resolve conflicts in a timely and professional manner.
• Ensure that all branch employees are given regular, fair, and accurate performance evaluations.
• Work in a cooperative manner with team and superiors

Qualifications/Skills:

• A bachelor’s degree or equivalent experience in service operations at the management level is required.
• 4+ years related supervisory/leadership experience strongly preferred.
• 4+ years of technical or mechanical knowledge required.
• Knowledge of product line and/or a willingness to continue education on new products required.
• Strong people leader who develops his/her employees through coaching and feedback.
• Strong business acumen and ability to make good and timely decisions for customers and the company.
• Able to work responsibly, safely, and intelligently.
• Have the desire to take action, improve, and be appreciative.
• Possess the capability to engage with customers, co-workers, and vendors in a respectful manner.

About Road Machinery & Supplies Co.

Road Machinery & Supplies Co. is a distributor of construction and mining equipment with sales and support operations throughout the Upper Midwest. RMS is a multiline dealer, representing the best brands of construction equipment in the industry, including Komatsu, KPI-JCI, Epiroc, Sennebogen, Gomaco, LeeBoy, Roadtec, and BOMAG.

At Road Machinery & Supplies Co. we understand our customers depend on our expertise, performance, and commitment to avoid downtime, lost production, and cost over-runs. Our employees are committed to providing the services, technical support, and product solutions that let our customers complete their projects on schedule and within budget, allowing their businesses to thrive.