Manager of Technology at Puyallup Tribal Enterprises – Tacoma, Washington

POSITION SUMMARY:

Puyallup Tribal Enterprises (PTE) is seeking an experienced Manager of Technology to lead and support technology strategy, systems implementation, and operational enablement across our retail, fuel, and enterprise business units. This role is responsible for aligning technology solutions with business objectives, improving operational efficiency, ensuring system reliability and security, and supporting innovation that enhances both employee and customer experiences.

RESPONSIBILITIES:

Technology Strategy & Systems Management

• Lead the planning, implementation, and optimization of enterprise technology systems supporting retail, fuel, and corporate operations
• Align technology initiatives with business strategy, operational goals, and financial objectives
• Evaluate emerging technologies and recommend solutions that improve efficiency, scalability, and customer engagement
• Establish technology roadmaps, standards, and governance processes to support long-term growth

Systems Integration & Data Management

• Oversee integration between POS systems, fuel systems, financial platforms, inventory systems, analytics tools, and third-party vendors
• Ensure data integrity, accuracy, availability, and appropriate access across systems
• Support reporting, dashboards, and analytics that enable data-driven decision-making
• Partner with internal stakeholders to translate business requirements into technical solutions

Vendor & Project Management

• Manage technology vendors, service providers, and implementation partners
• Lead cross-functional technology projects, including planning, timelines, budgets, testing, deployment, and post-implementation support
• Establish performance metrics, service-level expectations, and accountability for vendors and internal teams
• Ensure technology projects are delivered on time, within scope, and aligned with business needs

Security, Compliance & Risk Management

• Ensure technology systems comply with company policies, regulatory requirements, and applicable security standards
• Partner with internal and external stakeholders to support cybersecurity, data protection, access controls, and system monitoring
• Identify technology-related risks and develop mitigation strategies
• Maintain documentation, controls, and procedures to safeguard PTE systems and data

Operational Support & Continuous Improvement

• Provide technology guidance and support to operations, finance, marketing, and leadership teams
• Identify process inefficiencies and recommend technology-enabled improvements
• Support change management, system adoption, training, and user engagement
• Monitor system performance, troubleshoot issues, and coordinate resolution to minimize operational disruptions

Company Focused

• Champion PTE Values and work to teach and promote them throughout PTE
• Identify opportunities for improvements, identify potential areas of risk, and share information with key stakeholders to maximize results throughout PTE
• Use all company resources efficiently to promote maximum financial results for PTE; maintain PTE equipment and assets to maximize return on investment
• Establish and maintain effective business relationships with all employees, vendors, business partners, government/regulatory entities, and communities in which we operate
• Strictly follow workplace safety measures; safeguard the welfare of all employees, guests, visitors, and business partners at all times; promptly report workplace risks, incidents, injuries, and near misses
• Maintain strict confidentiality regarding all sensitive and proprietary business information and safeguard PTE assets at all times

REQUIREMENTS:

Minimum

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field
• 10+ years of similar work experience in technology and retail operations
• Proven experience managing enterprise systems, integrations, and technology projects
• Strong analytical, strategic, and problem-solving skills
• Ability to manage multiple priorities and adapt to evolving business needs
• Strong leadership, collaboration, and stakeholder management skills
• Excellent communication and presentation skills in English, with the ability to engage and influence stakeholders at all levels
• High proficiency with MS Office Suite, enterprise platforms, POS systems, databases, and security best practices
• Professional, diplomatic interpersonal style with strong relationship-building skills
• Culturally sensitive and works well with the full diversity of our company and community
• Uncompromising integrity and the ability to maintain strict confidentiality
• Ability to occasionally work non-standard hours to accommodate business needs, including nights, weekends, and holidays
• Ability to pass background check

Preferred

• Experience in retail, fuel, hospitality, or multi-site operations
• Experience with POS systems, fuel systems, analytics platforms, or loyalty technologies
• Experience working with Tribal enterprises and/or Tribal government

ABOUT PUYALLUP TRIBAL ENTERPRISES

Puyallup Tribal Enterprises ("PTE") is the economic development arm of one of the largest Indian tribes in the Pacific Northwest. Socially, our objectives are to increase our land asset base for the Tribe and to create jobs and job training opportunities for tribal members. Economically, PTE is focused on leveraging our existing assets to generate above-market returns for the Tribe and our strategic partners. We manage a variety of industrial and commercial properties on the Puyallup Reservation, including lands in the City of Tacoma, City of Fife and unincorporated Pierce County, Washington. Tribal and Indian preference employer as required by law.

HOW TO APPLY: Submit an application online at:

https://apply.jobappnetwork.com/puyallup-tribal-enterprises/en