Director of Unit Based Services at BrightPath LLC – New Hope, Minnesota

Director of Unit Based Services
BrightPath LLC – Twin Cities Metro Area
Full-Time | Exempt | $95,000–$115,000 + 15% Annual Incentive

BrightPath empowers individuals with disabilities to pursue joy, independence, and meaningful community inclusion. We’re growing our Unit Based Services and seeking a strategic, mission-driven leader to guide program development, quality, compliance, and operational excellence across our service lines.
If you’re energized by building programs, developing people, and driving high-quality, person-centered services, this role offers the opportunity to shape the future of BrightPath’s impact.

About the Role
The Director of Unit Based Services provides strategic leadership and operational oversight for all Unit Based programs. This role manages a multidisciplinary team—including Designated Managers, Coordinators, Mental Health Specialists, and Direct Support Professionals—while ensuring regulatory compliance, financial performance, and continuous quality improvement.
You will lead new service line development, strengthen community partnerships, and champion a culture of accountability, learning, and person-centered care.

Key Responsibilities
Program & Service Line Leadership
• Develop short-, mid-, and long-term growth plans for Unit Based Services.
• Evaluate new service opportunities and ensure alignment with BrightPath’s mission.
• Partner with DHS and leadership to secure licensure for new offerings.
• Assess client needs and design programming to meet them.
Quality, Compliance & Continuous Improvement
• Ensure compliance with DHS, MN Department of Health, HCBS settings rules, OSHA, EPA, and other regulatory bodies.
• Lead quality assurance initiatives, program evaluations, and corrective action processes.
• Oversee policy development, program design, and ongoing improvement planning.
Financial & Operational Management
• Oversee P&L performance, budgeting, rate management, and financial metrics.
• Drive fiscal integrity through monthly reporting and variance analysis.
• Promote standardization, efficiency, and process improvement across all sites.
Leadership & Team Development
• Supervise, coach, and develop managers and operational staff.
• Ensure effective onboarding, training, and competency development.
• Foster a positive, accountable, and growth-oriented work environment.

Qualifications
Required
• Bachelor’s degree in Human Services, Management, or related field (or equivalent experience).
• 5+ years of leadership experience in health or human services.
• 5+ years of program management in Unit Based and Residential services for vulnerable adults.
• Strong knowledge of Minnesota DHS, MN Department of Health, and HCBS setting rules.
• Meets 245D Designated Manager qualifications, including:
• Relevant degree or training (per 245D requirements).
• 1–4 years of direct care experience depending on education level.
• 3+ years supervisory experience in disability or aging services.
Preferred
• Experience supporting individuals with extraordinary needs or crisis situations.
• Project management experience (PMP, CAPM, or CPPM a plus).
• Strong skills in problem-solving, negotiation, and conflict resolution.

Core Competencies
• Strategic leadership and talent development
• Regulatory expertise and compliance management
• Financial acumen and operational oversight
• Program planning, evaluation, and quality improvement
• Cross-department collaboration and communication
• Crisis management and sound judgment

Working Conditions
• Office-based with travel between Twin Cities program sites.
• Requires occasional after-hours availability for emergencies.
• Ability to lift up to 50 lbs and perform standard physical movements related to site visits.

Why BrightPath?
BrightPath was founded to enable the freedom to pursue joy. We honor individuality, promote self-determination, and support people in living full, meaningful lives in their communities. As a leader here, you’ll shape services that truly matter.

BrightPath LLC is an Equal Opportunity Employer.

BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.