Service Manager (SM) at Paradise Management, LLC – West Chester, Pennsylvania

Summary: The Service Manager is responsible for maintaining the physical integrity of the community at all times. This involves ensuring safe and secure living environments for residents, visitors and staff. It is the Service Manger's duty to anticipate, identify and correct any problems involving the physical aspects of the property and to implement procedures that will prevent future problems. An effective program of maintenance is essential in order to:

In addition to the skills listed above, the Service Manager is responsible for managing vendors and subordinate employees including but not limited to the Assistant Service Manager, Service Technician and Porter/Groundskeeper to ensure their jobs are completed correctly and in a timely manner. The Service Manager must be capable of personally completing and/or administering subordinate employee functions but may also assign the duties to the Assistant Service Manager, Service Technician or Groundskeeper for completion, in coordination with the Property Manager.

The Service Manager is ultimately responsible for all maintenance operations including but not limited to the following tasks:

In addition, the Service Manager must complete the following job functions:

Equipment Requirement:
Required to wear back support belt, goggles when working with specific equipment, masks and gloves and other safety equipment as tasks dictate.

Equipment/Machinery/Tools:
An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:

EDUCATION/TRAINING
☒ Certified Apartment Maintenance Technician (CAMT) desired.

PHYSICAL REQUIREMENTS
☒ Constant need (66% to 100% of the time) to be on feet.
☒ Have constant need (66% to 100% of the time) to perform the following physical activities:

☒ Lifting/Carrying (supplies, replacement parts, ladders, etc.):

NOTE: Lifting and carrying of weights exceeding 50 lbs. is to be accomplished with assistance from one or more persons. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, furniture, etc.

VISION REQUIREMENTS
☒ Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents. Constant need to see small detail when performing routine maintenance duties.
☒ Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the property).

HEARING REQUIREMENTS
☒ Constant need (66% to 100% of the time) to communicate with assistants, resident staff, vendors and
residents. Must use listening skills to diagnose needed repairs, etc.

SPEAKING REQUIREMENTS
☒ Constant need (66% to 100% of the time) to verbally communicate with assistants, resident staff,
vendors and residents.

MENTAL/EMOTIONAL REQUIREMENTS
☒ Must be able to work in a fast-paced and customer service-oriented environment.
☒ Performs duties under pressure and meets deadlines in a timely manner.
☒ Works as part of a team, as well as completes assignments independently.
☒ Takes instructions from supervisors.
☒ Exercises problem-solving skills.
☒ Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.

DRIVING/TRAVELING REQUIREMENTS
☒ Frequent need (33% to 66% of the time) to pick up replacement parts and supplies from vendors.
Emergency "on call" status may occasionally require expedient travel to assigned property at a
moment's notice. Drive to the corporate office to make pick ups and deliveries.
☒ Must have valid driver's license and automobile insurance coverage.

WORKING ENVIRONMENT
☒ Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions,
often for extended periods.
☒ Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example:
apartments during/after make-ready.
☒ Frequent need (33% to 66% of the time) to work in awkward and confining positions.

REASONING DEVELOPMENT
☒ HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.

SAFETY RESPONSIBILITIES
☒ Learns and complies with all company safety rules.
☒ Use appropriate safety equipment at all times.
☒ Immediately reports all unsafe conditions to supervisors.
☒ Be familiar with all safety features of equipment, machinery, or materials encompassed by job duties.
☒ Ensure that everyone follows the safe procedure to be used for any job function.

ADDITIONAL REQUIREMENTS
☒ Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
☒ This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by property manager, regional manager or other company officials.
☒ This job description does not constitute an employment contract between the company and any employee.
☒ The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.