Manager, Clinical Risk Management & Patient Safety at Cambridge Health Alliance – Cambridge, Massachusetts

Location: 1035 Cambridge Street
Work Days: 3 days/week
Category: Professional and Management
Department: Risk Management
Job Type: Part Time
Work Shift: Day
Hours/Week: 24
Union Name: Non Union

The Risk Management Department promotes a culture of safety and minimizes risk across CHA by proactively identifying, investigating, and responding to adverse events and potential liabilities. Working closely with Legal, Quality, and Patient Safety teams, the department oversees occurrence reporting, regulatory compliance, and claims management. Through staff education, policy development, and root cause analyses, Risk Management supports patient and employee safety, regulatory readiness, and continuous organizational improvement.

The Manager, Clinical Risk Management & Patient Safety plays a key role in promoting a culture of safety and minimizing risk across CHA. Reporting to the Senior Director of Risk Management & Patient Safety, this position is responsible for the day-to-day operations of the organization-wide Risk Management Program.

Working in close collaboration with other members of the Quality & Safety Department, the Manager, Clinical Risk Management & Patient Safety supports the identification, investigation, reporting, and management of adverse events, occurrence reports, malpractice claims, and other indicators of patient harm. This role helps strengthen regulatory readiness, ensure compliance, and drive continuous improvement across the organization.

• Oversee occurrence reporting and adverse event investigations

• Conduct root cause analyses and support preventive risk strategies and corrective action plans

• Monitor and manage malpractice claims in collaboration with CRICO

• Ensure compliance with regulatory and accreditation standards (e.g., DPH, Board of Registration in Medicine, Joint Commission)

• Support staff education, policy development, and quality improvement initiatives

• Analyze data and trends to identify system-wide risk patterns and improvement opportunities
  
  

• Bachelor’s degree required; Master’s degree preferred (relevant experience may substitute)

• RN strongly preferred; clinical experience highly desirable

• 3–5 years of risk management experience

• Strong knowledge of quality improvement processes, tools, and measurement

• Familiarity with Joint Commission standards and state regulatory requirements

• Experience conducting root cause analyses and implementing preventive strategies

• Proficiency in RL Datix, Google Business suite, preferred
  
  

• Highly organized with strong analytical and problem-solving skills

• Knowledge of epidemiology and clinical quality metrics

• Strong communication and relationship-building skills

• Ability to work independently and collaboratively

• Comfortable operating in a fast-paced, dynamic, and high-stakes environment

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.