Supervisor, College & Career Pathways at Heartland Human Care Services – Chicago, Illinois

Title: Supervisor, College and Career Pathways

Location:4822 N Broadway, 5715 W Belmont

Schedule: Hybrid, Monday to Friday (8:30am- 5:00pm)

Summary:

Under the general guidance of the Program Manager, Youth Education and Career Pathways, the Supervisor is responsible for planning and implementing vocational training programs that prepare adults with skills needed to successfully enter the workforce and/or transition into further training or education. Responsibilities include: oversight of College & Career Pathways team, curriculum development and direct instruction; training and supervision of staff as they provide education and career transitions services, vocational training, and community partnership development; participant outreach and recruitment; administrative oversight and reporting; quality improvement and contract compliance. The Supervisor will support senior management in the administration of programs. Frequent communication with program participants, staff, and community partners will be required. This position may supervise program volunteers and interns. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

The Supervisor leverages industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services. Supports organizational culture development and management efforts.

Why Join Us?

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Achieve your goals in a supportive environment that prioritizes your well-being and personal flexibility.

Our Benefits:

• Medical insurance. BCBS PPO, HMO, and HDHP with HSA Plan
• Dental insurance.
• Vision insurance.
• 401(k) 3% Employer Contribution.
• Commuter benefits.
• Professional Development Assistance.
• Disability insurance.
• Voluntary Benefits.
• Flexible Spending Account.
• Life/AD&D Insurance.
• Employee Assistance Program.
• Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.

Essential Functions:

Duties & Responsibilities

• Provides oversight in accordance with funder guidelines and adult education best practices for client services operations, including but not limited to participant and project management, implementation of program and departmental policies and procedures, and staff onboarding, coaching, and training.
• Ensures comprehensive service delivery through supervision of College & Career Pathways staff, interns and volunteers.
• Participates in interviewing, hiring, discipline, terminations and other relevant employment transitions, within defined parameters (including interns).
• Identifies and responds to existing gaps in services through the development of appropriate programmatic responses.
• Develops and maintains professional relationships with stakeholders, government agencies, and appropriate groups and community based organizations, as approved by the Director.
• Teaches vocational training classes and provides direct instruction to support program and participant needs.
• Provides transitions services to a small caseload of program participants.
• Remains current in the field of services provided through self-initiated avenues, as approved by Associate Director and Program Manager.
• Provides training to relevant staff in various facts of the position and ensures documents are completed in a thorough, accurate, and timely fashion.
• Participates in Refugee and Immigrant Community Services (RICS) manager meetings, all-staff meetings, professional development, and other meetings. Helps coordinate with other RICS programs to support effective service provision and staff development.
• Participates in the development of long-range plans, service delivery models, and other significant strategies and/or systems.
• Initiates requests for regular staff supervision and interim evaluation and goal setting.
• Assumes an appropriate role in other RICS tasks or projects.
• Other duties as assigned

Supervisory Responsibilities (if applicable):

Teacher III, Teacher II, Lead Teacher III, Lead Teacher III – Transitions Specialist, Refugee Vocational English Language Training Coordinator, Resource ESL Instructors

Education and Experience:

• Bachelor’s degree from an accredited institute of higher learning is required.
• Minimum three (3) years of experience working within adult education or vocational training required.
• Minimum one (1) year supervisory experience is required.
• Experience with refugee and immigrant communities is strongly preferred.
• Bilingual strongly preferred.

Certifications/Licenses:

• Background check required.

Knowledge/Skills/Abilities (K/S/A):

• Access to regular, dependable and timely transportation
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is eligible for a “hybrid” or “remote” work arrangement. If hybrid, it is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.

Work Environment:

• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regards to scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.