Case Coordinator I at Streamline Imaging LLC – Jacksonville, Florida

Streamline Work Comp — Full Time Case Coordinator (Remote)
Pay: $17.00/hour firm (Level 1)
Schedule: Monday–Friday
Equipment Provided: Computer, monitors, desk phone
Location Requirement: Must live in the U.S. (excluding NY, WA, DC, OR)
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About Us
Founded in 2013, Streamline Work Comp is a growing radiology and physical therapy management company serving the workers’ compensation industry. We focus on exceptional customer service, fast scheduling, and strong provider relationships. Our culture values teamwork, empathy, and doing the right thing for injured workers.
Position Overview
The Case Coordinator is a fully remote administrative position responsible for managing workers’ compensation cases through high volume phone communication, scheduling, and accurate documentation.
This role is phone heavy — most of your day will be spent making outgoing calls to patients, providers, and insurance carriers. Streamline provides all equipment, including a company computer and phone.
Because you will handle protected health information and continuous phone communication, you must have a private, quiet, distraction free workspace for the entire shift.
All new hires join Streamline as a Level 1 Case Coordinator at $17/hr. We promote from within, and advancement is possible as early as six months based on performance.
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Responsibilities
• Make outgoing calls to schedule appointments and obtain case updates
• Answer limited inbound calls from claimants, adjusters, and providers
• Review medical records and referral forms for completeness
• Coordinate appointments for imaging, therapy, and specialist services
• Verify claimant details and update internal case notes in real time
• Upload documents, send follow ups, and communicate professionally by phone and email
• Work across multiple platforms (Outlook, Teams, internal software, voicemail systems)
• Maintain accuracy, speed, and clear documentation in a high volume workflow
• Uphold all HIPAA and confidentiality requirements
• Other duties as assigned.
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Requirements
• High School Diploma or GED
• Administrative or medical office experience preferred
• Call center, scheduling, or workers’ comp experience helpful
• Ability to work independently in a structured remote environment
• Must reside within the U.S. (excluding NY, WA, DC, OR)
• Ability to maintain a private, uninterrupted workspace
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Preferred Skills
• Typing speed 60 WPM (typing test required)
• Comfortable with Microsoft Office (Outlook, Word, Excel, Teams)
• Experience with Adobe Acrobat or similar tools
• Strong written and verbal communication skills
• Ability to manage multiple priorities and strict deadlines
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Why Work With Us?
• Competitive pay
• 100% remote work
• All equipment provided
• Supportive and collaborative team culture
• Growth opportunities based on performance
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Interview Process
1. Email invitation for the first interview with a recruiter
2. Typing test (5 minute speed test sent by email)
3. Final interview on camera with management
4. Hiring decision